2008 - 2012
BS in hotel restaurant management
Father Saturnino Urios University
More Info About Me
Hazel is trained virtual assistant, an experienced customer service representative, data entry specialist, tax preparer and a Technical Support. Hazel can be in any job you need her to be. She can do email or chat support, cold calling, data entry jobs, and administrative tasks. She can also help you manage your social media account, and can do graphic design, content creation, and copywriting. She has knowledge of google spreadsheets, google calendar, and Google Drive. Her thirst for getting things done and determination to make an impact has contributed to the success of her previous jobs.
My Skills and Competencies
Content Writing
Social Media Management
Search Engine Optimization
Data Entry
Content Creator
US Taxation
Customer Service/Support
Bookkeeping
Technical Support
Certificates
My Experience and Education
2017
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2022
Alorica Teleservices (Tmobile TEX & Home Internet)
(Customer service Rep / Retention/ Technical Support / Mentor)
Resolve issues related to products and services including technical concerns. handle customer complaints, give appropriate solutions and make ff-ups to ensure resolution
Assist nesting folks to ensure proper call handling is met before endorsing to production.
Invent and follow strategies to retain a customer.
Sept 2022
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Oct 2023
Empire Tax Firms
(Data Entry, Customer Service, Junior Tax Preparer)
Compile and verify the information
File 1040, Schedule C
Gather and Review data/forms to enter into the system
Organize and respond emails
Customer Service
Jan 2015
-
Sept 2016
Sutherland Global Services
(Customer Service Representative)
Assist customers with billing issues, read transactions to customers and handle customer's complaints
2022
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2023
Empire You LLC
(Social Media Engager, Content Creator for Credit Repair)
Post content through Facebook groups to generate Leads and respond to customers' queries and questions /concerns.
Answer incoming and outgoing calls when needed.
Sept 2016
-
November 2016
Lexington Law
(Appointment Setter)
Do outbound calls to prospects to create leads
Aug 2023
-
Sep 2023
People Strategies LLC
(Virtual Assistant)
Email Management, research, calendar management
My Services
US Taxation
..
Data Entry
..
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community
Customer Service
Supports customers by providing helpful information, answering questions, and responding to complaints.