Hi, I am Haydee

More Info About Me

Greetings! I'm Haydee

Haydee Zapanta
Tanay, Rizal, Philippines
haydeezapanta.work@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Engagement
Executive Assistant

Certificates

General Virtual Assistant
Medical Virtual Assistant

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2023
Bachelor of Science in Business Administration major in Marketing Management

Marketing research
Selling
Product planning and development
Product management
Consumer behavior
Advertising
International and digital marketing
Financial concepts

2008
Bachelor of Art s (BA) in English

Writing and textual analysis Composition
Critical theory and practical criticism Socio-historical and cultural interpretations
Close reading Intellectual Discipline

April 7, 2021 - Present
TaskUs
(Content Moderator - Advertising)

A Content Moderator for Advertising reviews and monitors online advertisements to ensure they follow platform policies, community standards, and legal regulations. The goal is to maintain a safe, trustworthy, and appropriate online environment for users and advertisers.

Key Responsibilities:
Review Ads, Detect Violations, Classify Content, Ensure Accuracy, Follow Guidelines, Report Issues, Maintain Quality, Stay Updated.

October 2020 - January 2021
Customer Service Advocate
(Teleperformance - Healthcare-UHG)

As a CSA assist members with their healthcare-related inquiries. This includes answering questions about benefits, eligibility, claims, medications, and provider information. You also help coordinate services like medical appointments and transportation, and provide support with wellness programs.

RESPOSIBILITIES:
Respond to inbound calls and provide accurate information about health plan benefits and services
Assist members with billing issues, claims status, and coverage details
Coordinate with healthcare providers, pharmacies, and case managers as needed
Document interactions and follow up to ensure resolution
Handle concerns with empathy, professionalism, and confidentiality
Meet quality, accuracy, and productivity standards

October 2019 - September 2020
Concentrix
(Customer Service Representative - Sprint)

The goal is to deliver fast, accurate, and friendly service while resolving problems efficiently.

Key Responsibilities:
Inbound and Outbound calls. Assist customers about:
Answer calls or chats from customers about their telecom services
Assist with billing, payments, and account updates
Troubleshoot service issues like signal loss, slow internet, or device errors
Guide customers through plan options, promos, and upgrades
Process service requests and escalations when needed
Document interactions accurately in the system

June 2013 - November 20217
DENLIXWORKS & Computer Services
(CSR | Graphic Designer & (Photo Editor & Photographer))

As a Graphic Designer and Customer Service Representative, I support clients/customers by providing high-quality photo editing, photography, and personalized customer service. I manage customer requests, create visually appealing designs, enhance images, and ensure a positive experience throughout the creative process.

Key Responsibilities:
Communicate with customers to understand their design or photo editing needs
Edit and enhance photos using tools like Photoshop, Lightroom, or Canva
Capture professional-quality photos based on project requirements
Create customized graphics for print, digital, or social media use
Ensure timely delivery of creative outputs and revisions
Provide updates, address concerns, and maintain positive client relationships
Collaborate with team members or clients to meet branding or visual goals
Keep records of orders, feedback, and customer interactions

My Services

Executive Virtual Assistant

Administrative Support Advanced Communication Skills Project Management Tech-Savvy Time Management & Prioritization

Graphic Design

Typography Color Theory Images &amp Layout &amp Branding

Client | Customer Support

Providing Solutions Phone Support Email Support Live Chat Support Help Center/FAQ Ticketing Systems Communication Skill

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Testimonials


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Tanay, Rizal,
Philippines
Email :
haydeezapanta.work@gmail.com


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