2015
Bachelor of Science in Information Technology
ICCT Colleges
More Info About Me
As a former IT Helpdesk and Real-Time Analyst, I understand the importance of providing excellent service to customers. My ability to communicate clearly and effectively, combined with my attention to detail and strong work ethic, has made me a valuable asset in my previous roles.
In my previous positions, I was able to consistently exceed client expectations and receive bonuses for my excellent performance. I also took an active role in helping my team, contributing to a more efficient and effective work environment.
I am excited to bring my skills and experience to your company, and I am confident that I have the ability to provide the same level of outstanding service to your customers. With my commitment to hard work and my strong attention to detail, I am sure that I would make a positive impact on your team.
Thank you for considering my application. I look forward to the opportunity to discuss my qualifications further and learn more about your company.
My Skills and Competencies
Social Media Management
SEO Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2023
Google Operations Centre
(Real Time Analyst)
• Design business analysis and data recording systems for use throughout the department
• Maintain databases and perform updates as necessary to ensure accuracy
• Regularly examine data reports to locate and resolve mistakes throughout
• Accurately analyze and collect data for various types of business reports
• Create business reports that provide insight into key data points
• Communicate the results of data analysis in written and verbal form to managers
• Support various departments, including marketing and sales, in reaching their goals through analysis
• Monitor data to identify changes in financial and business trends
• Efficiently manage intraday and service level
• Provide timely and accurate reports on intra-day performance
• Monitor and drive schedule adherence
• Communicate effectively with internal and external customers
• Perform other duties and assignments as directed
2018
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2022
Cognizant Technology Solutions Philippines Inc.
(Real Time Analyst)
• Efficiently manage intraday and service level
• Provide timely and accurate reports on intra-day performance
• Monitor and drive schedule adherence
• Communicate effectively with internal and external customers
• Perform other duties and assignments as directed
2017
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2018
Cognizant Technology Solutions Philippines Inc.
(IT Heldesk)
• Answer and documents all help desk calls related to POS system.
• Create and updates user security access
• Monitors servers and users to ensure that the systems are operational
• Perform other duties as assigned
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.