2013
Bachelor of Science in Information Technology
STI College Dasmariñas
More Info About Me
I am Harty Jones Narciso, I live in San Pablo laguna I Studied Information Technology for 2yrs in 2011. I also worked in the BPO industry for 9yrs and at the same time, I am a proficient, self-motivated SEO Specialist with excellent skills and successful experiences in 10 years I have a great knowledge of virtual features
As an Experienced SEO Analyst, who is persistent in keeping up to date on any SEO changes by the major search engines. Adept at website development, troubleshooting website programming, and organizing website content. Specializes in public service blogs and eCommerce websites.
I am also a Web Designer using Duda builder. I love cooking during my weekends also, I used to watch any kind of tutorial videos that I liked such as cooking, freelancing works, repairing things, etc.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Customer Service Representative
Certificates
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My Experience and Education
2017
-
2022
Personiv Philippines
(SEO Specialist/Web Designer/Customer Service Representative)
SEO Analyst
Responsible for evaluating client websites and developing a plan filled with action items.
Monitored scheduled and unscheduled algorithm changes to the major search engines.
Represented the company at a variety of Internet marketing seminars and symposiums.
Answering questions about a company's products or services.
Handling customer complaints.
Resolving issues and troubleshooting technical problems.
2014
-
2017
Convergys
(Customer Service Representative)
• Responsibilities assumed: (e.g., Online Payment
• Processor Maintained client accounts, Assist to
• Send Payments)
• Discussed promotions, products, and anything pertaining to better and more
satisfactory service for the customer
2013
-
2014
Conduent
(Customer Service Associate)
Taking inbound calls, by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.