2013
Bachelor of Arts in Mass Communication
University of San Jose-Recoletos
More Info About Me
Working in a BPO industry for 6 years. Have worked/working in three high-caliber Contact Centers both in Philippines and in Malaysia. Trained in Customer Service, Inbound Sales and Content Moderation.
Worked in one of the prestigious universities in the Philippines for almost 2 years as a Faculty and Home Room Adviser.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
Cognizant Technology Solutions/CogDev Malaysia Sdn Bhd
(Associate Trainer/Senior Process Executive)
-Primary Responsibilities: Associate Trainer
1. Attends client meeting with Leads, QA and Trainer
2. Support Trainer with Policy Updates and New Hire Training
3. Helps in creating and improving training materials and processes
-Primary Responsibilities: Senior Process Executive
1. Reviews web-based contents including ads, videos and articles strictly following client’s policies
2. Calibrates with other stakeholders to ensure policies’ alignment
3. Provide feedback during reviews to the assigned team to ensure 100%
client’s compliance and satisfaction
2019
-
2021
Simbiotik Technologies Sdn Bhd
(Technical Consultant)
-Primary Responsibilities:
1. Reviews web-based contents including ads, videos and articles strictly following client’s policies
2. Calibrates with other stakeholders to ensure policies’ alignment
3. Provide feedback during reviews to the assigned team to ensure 100% client’s compliance and satisfaction
2018
-
2019
University of San Jose
(Faculty/Home Room Adviser)
Primary Responsibilities:
1. Prepares lesson plans aligned to Department of Education learning modules and modality which caters Senior High School students
2. Facilitate class discussions, provide subject consultation, arrange students’ activities and attend students’ personal needs
3. Provide meaningful and quality feedback to students’ works, outputs and performance
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.