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Mechanical Engineering
Batangas State University
"From BPO Pro to Freelancing Extraordinaire: Harnessing my Experience for Success"
I am Hans Chester A. Cortez, a seasoned BPO professional with 4 years of experience in customer service and service delivery. Now transitioning to freelancing, I will bring exceptional communication, problem-solving, and time management skills to provide top-notch virtual assistance. With a strong work ethic and dedication to client satisfaction, I thrive in fast-paced environments and delivers outstanding results. I believe in transparent communication, integrity, building strong client relationships, and continuously upskilling to stay ahead in the industry.
If you're seeking a proactive and talented freelancer committed to excellence, I believe I am the perfect choice for your virtual assistance needs.
Let's join hands as we walk through the thorny path and unto success.
My Skills and Competencies
Targeting and audience research
Ad campaign strategy
Analytics and data analysis
Budget management
Communication and collaboration
Problem-solving and troubleshooting
Data Entry
Knowledge of Facebook Ads Management
Customer Support
Content Writer
Certificates
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My Experience and Education
2022
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2023
Sutherland Global Services
(Customer Service Representative)
Customer Service/Technical Support for Directv Stream
October 2023
-
2023
Freelance
(Facebook ads Manager)
2020
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2020
Results
(Customer Service Representative)
Inbound Sales and Customer Service for Sprint Mobile
2016
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2017
Affinion Benefits Group
(Insurance Retention Specialist)
Retention of clients canceling their policies
June 2023
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November 2023
Web Dynamics International
(Facebook Ads/Kick Off Specialist)
Market Research for launching ads, assisting on ad creatives and launching
My Services
Web Researcher
Search the Internet for information on a wide variety of topics.
Facebook Ads Manager - Trainee
As a Facebook Ads Manager, I am responsible for optimizing, and managing advertising campaigns on the Facebook platform.
Customer Support Specialist
Customer Support Specialist assists customers with resolving issues, and providing exceptional service.
Data Entry
Provide accurate and concise data entry for a variety of use.
Testimonials
Yodno(John Riel Abay-abay)
I've been really trying to grow my audience for my page for quite a while now but i really don't know how. Then Hans offered me his expertise and his service, and to my surprise in just two days in one reel video, i've got my first ever 10k views. I'm very happyand full of excitement in doing more videos soon. Thank you hans for your great job.