Blank Year
BS Food Technology
Cavite State University
More Info About Me
I am a CSR for over a year, I did both outbound and inbound calls before I transition to working from home. I specialize in phone calls mostly customer service and appointment setting/cold calling. I can do a few graphic designs on photo and video editing. During my spare time I usually watch Tiktok, play with my cat, or watch movies. I also love learning so I enjoy watching free online courses on Youtube.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
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2021
Concentrix
(Customer Service Representative)
• Serves customers by providing product and service information and resolving product and service problems.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.