2011
BS Hospitality, Restaurant, and Institution Management
De La Salle - College of Saint Benilde
More Info About Me
I am a passionate and goal oriented individual who is dedicated to her work and is willing to learn to improve my skills to be able to contribute better. I usually stay at home and watch movies but I also love going to the beach. I have 4 lovely dogs whom I adore so much. Currently, I am residing in Baguio CIty.
My Skills and Competencies
Social Media Management
QuickBooks Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2023
Penbrothers - Hopper
(Travel Experience Agent - Hotels)
- Answered email and chats in relation to hotel reservations inquiries.
- Assisted with any changes or modifications to their reservations.
- Coordinated with hotels and other third-party booking agencies in regards to billing and reservations also.
2018
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2020
SC Reservations Inc., Makati, Philippines
(Customer Service Representative - Guest Relations Email Group)
- Answered an average of 6 emails per hour pertaining to guest complaints.
- Addressed and resolved guest complaints efficiently while in line with the policy and standard process.
- Avoided revenue losses with diligent attention to customers' needs and complaints.
- Coordinated with the hotel to help resolve guest's issues.
2017
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2018
SC Reservations Inc., Makati, Philippines
(Customer Service Representative - Phone Agent)
- Answered approximately 50 inbound calls each day to handle various concerns such as password reset, update of information, posting of hotel stays, and booking reservations.
- Processed enrollment and renewal for paid membership.
- Assisted hotel staff with any refund request or billing issues in regards to paid membership.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Expert
Track expenses, manage cash flow & create invoices.