2018
Bachelor of Science in Information Technology
City of Malabon University
More Info About Me
IT Implementation Officer skilled at offering clients easy-to-understand guidance and actionable advice. Presents customer concerns to internal development staff for integration into future updates. Background in software quality assurance using expert analysis with effective improvement implementation to enable consistent testing and quality developments.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
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2022
Lee Systems Technology Ventures
(IT Implementation Officer and Software Tester)
• Trained and educated clients on effective overall system process using in-house application Payroll, Timekeeping and ESS that has been purchased by numerous partner banks.
• Evaluated function, performance and design compliance of every product against design standards and customer needs.
• Designed effective test cases, preparing automated test scripts and analysing results to achieve desired output.
• Provide resolution for unresolved customer support issues and appropriate escalation to system engineers as necessary. Apply all patches, support and management for all softwares.
• Reduced overall testing hours 75% by writing and optimising automation test scripts in Test Project.
• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
• Recommended changes and corrections to developers for optimal software performance and usability.
2018
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2019
Ecopy Corpration
(Customer Service Officer)
• Educated customers on the features of products including system software Docukit and Multi
• Functional Digital Printer, highlighting benefits to suit their needs. Also, to entice them for making a transition in automation capabilities from manual to digital transformation.
• Improved service-user experiences through effective communication and efficient, accurate issue resolution.
• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
• Maintained updated knowledge of Docukit and Multi Functional Digital Printer to offer best-possible service-user support.
• Performed in-depth research to answer more complex questions.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.