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BS Psychology
University of Perpetual Help System Laguna
More Info About Me
I am outgoing, dedicated, open-minded and keen to details. I get across to people and adjust to changes with ease. I believe that a person should work on developing their professional skills and learning new things all the time.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2023
Accenture INC.
(Customer Service Associate)
• Assisting the customer for First Notice Of Loss.
• Provided the assistance and guidance to file a claim for the total loss.
• Manages insurance company inquiries, resolves service problems, documents customer requests, and finalizes policy adjustments.
• Answering incoming calls center questions about the insurance coverage issues, as well as consumer complaints and general inquiries.
• Demonstrate accuracy in processing client policy modifications based on the given data.
• Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
• Handle complaints , present appropriate solutions , and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved.
2018
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2021
Hinduja Global Solutions
(Customer Service Representative)
• Familiarize with and remaining up-to-date with changes in the plans.
• Greeting customers in a friendly manner using the suggested script.
• Answering calls and email inquiries in a timely manner.
• Make outbound calls to patient, referrals, and sales as needed.
• Utilize resources to troubleshoot and resolve patient issues.
• Use full product knowledge to service patients.
• Assist patient and clinics, referring doctors and insurance companies with medical billings and claims.
• Researches explanation of benefits and/or denials in imaging system in order to assist patient and explain balances.
• Updates billing system with updated patient demographic information.
• Researches missed discount, duplicate charges, reverse collection decisions, and insurance denials.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.