Hey I am Hani

Concentrix
(Customer Service Associate)

• Concentrix is a global business services company that provides customer engagement services, technology solutions, and business process outsourcing (BPO) services to clients in various industries.
• Answer inbound calls in a timely and friendly manner. Addressing every concern with a positive attitude and always focusing on one-call resolution. Providing details about any area-related issues affecting customers' services. Creating installation or repair tickets should the issue remains even after troubleshooting. Informed customers about special promotions and provided detailed information for various products and services.
• Awarded multiple recognition for achieving Above & Beyond performance.
• Promoted and became a Customer Advocate: Assisting other agents with their customer's concerns and providing them with the most appropriate workflow to achieve the best resolution.