2019
BS in Business Management major in Operation Management
STI College Caloocan
Who's Hance
My full name is Hance P. Sampong, I am 25 years old from Malabon City, Philippines. I'm a member of a youth organization in our community and also I'm a choir member in our church for 13 years now. I like to watch movies/series during my free time and playing board games such: games of the generals and chess.
I'm an independent, self-motivated and detail-oriented individual with an Operation Management degree and I have a total of 3 years' work experience as both Tech and Customer Service Rep in Retail and HealthCare industries. I prioritize deadlines without compromising the accuracy, integrity and quality of my work.
Feel free to reach and let's work together to scale up your business.
My Skills and Competencies
Social Media Plan & Strategies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
1/3/2024
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N/A
International SOS
(QTC Scheduler)
Setting up appointments with PVD on behalf of VA in US for US Veterans.
2022
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2023
Everise Philippines
(Customer Service Representative)
• Assisting healthcare professionals such; Dentist, Hygienist, and Receptionist.
• Answering Inbound Calls and Emails.
• Performing Outbound Calls if needed.
• Assisting technical issues.
• Creating and submitting electronic claims, and pre-authorization for patients.
• Tracking and entering patients EFT, personal checks, and denied claims.
• Sending electronic forms for HIPAA and Insurance Information for new patients.
2021
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2022
Optum Global Solutions Philippines
(Provider Service Representative)
• Assisting healthcare professionals such; Doctors, and Hospital Receptionist.
• Answering Inbound Calls.
• Performing Outbound Calls if needed.
• Checking members eligibilities/benefits for both in-network and out-of-network providers.
• Creating and submitting pre-authorization for patients.
• Checking claims status.
• Checking cpt and hcpc codes.
2019
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2021
Alorica Teleservices
(Customer Service Representative)
• Assisting Amazon US customers with billing and technical issues.
• Answering Inbound calls.
• Assisting third-party caller.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.