2012
Bachelor in Hotel and Restaurant Management
West Visayas State University
More Info About Me
Hello, my name is Hana, I've worked in the customer service industry for about nine years. With my expertise in client management and customer service, I can put you ahead of the game. I presently run two Facebook sites in addition to my side hustle.
In order to further develop my skills in these fields, I am currently enrolled in online trainings for Social Media Management, Data Entry, Facebook Ads Management and Lead Generation.
I will be glad to be working with you soon and talk more what I can bring to your table.
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Customer service
FB Ads Manager
Certificates
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My Experience and Education
2019
-
2023
Accenture
(Customer Service Associate)
- Creating orders and solving customer concerns (bills and orders)
- Customer service for both calls and emails (Telco corporate account)
2019
-
2019
VA Platinum
(Virtual Assistant)
-Administrative tasks ( Data entry using CRM tool, responding to emails, organizing client's profile)
2015
-
2019
Teleperformance
(Customer Service Representative)
- Customer service handling both calls and emails.
-Level 2 technical support
2012
-
2013
General Milling Corporation
(Quality Assurance Inspector)
- Perform thorough inspections of products, components, or services to ensure compliance with quality standards and specifications.
-Follow established inspection procedures, checklists, or work instructions to maintain consistency and accuracy in inspections.
Record and document inspection results, including defects, measurements, and other relevant data.
My Services
Customer Service
Propose effective solutions is vital. This requires good judgment, creativity, and the ability to handle multiple tasks
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.