2012
Bachelor of Science in Tourism Management
Dominican College of Tarlac
More Info About Me
Hi. I am Haidee. I'm a well-skilled and hardworking Virtual Assistant and Customer Service who completes and makes every given project successful. I am able to demonstrate effective communication and organizational skills; work on my own initiative, both independently and within a team. I have the excellent ability to organize and prioritize my workload to achieve set goals and deadlines in the most efficient manner. Also, I've 5 years of working experience which helps me to perform according to my client's needs.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2019
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2019
IVCM Services DXB
(Admin Assistant)
-Screening phone calls and routing callers to the appropriate party.
-Making travel arrangements, such as booking flights, and cars and making hotel and restaurant reservations.
-Schedule appointments and maintain calendars.
-Provides administrative support to ensure efficient operation of the office
2022
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2022
WEdothetalk - Part-time
(Pollcaster)
-Contact individuals by telephone or in-person and explain the purpose of the interview,
-Code information according to established coding manuals and enter data into statistical-based computer programs
-Check the information gathered for completeness and accuracy
2021
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2022
GoGet Carshare AU (Remote)
(Member Advisor CSR)
-Answering or making calls to clients to learn about and address their needs, complaints, bookings, or other issues with products or services.
-Researching required information using available resources, troubleshooting/diagnosing and resolved car issues
2017
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2019
Sutherland Global Services
(Collection Specialist)
-Monitoring accounts to identify overdue payments from their credit cards. Finding and contacting debtors to arrange debt payoffs, Process payments, and refunds.
-Perform all administrative duties related to ensuring office efficiency. Update account status records and collection efforts, Create monthly credit records.
-Respond to client account queries in a timely and professional manner.
2019
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2021
Acadsoc CN
(ESL English Online Tutor)
-Preparing lesson plans for students learning needs.
-Designing and presenting educational material.
-Developing educational content such as notes and quizzes
2013
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2014
Sutherland Global Services
(Customer Service Representative)
-Check on the status of customer accounts and track checks and payments.
-Review and explain account charges.
-Assist banking customers who are victims of fraud, theft, or identity theft.
-Assist customers with replacing lost or stolen credit or debit cards.
-Assist with address changes.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.