Blank Year
Bachelor of Science Major in Pharmacy
Our Lady of Fatima University
Hey, Im Hacel Your Phenomenal Virtual Assistant!
HACEL - Hardworking, Authentic, Capable, Extraordinary, and Lion-Hearted – encapsulates the essence of my journey. The pandemic unexpectedly propelled me from a college student to a corporate enthusiast. Seizing the opportunity, I began my career as a Customer Service Representative at the age of 19, initially innocent and intimidated by the corporate world, but with an unwavering belief in my capability to learn.
In my role as a Customer Service Representative, I am devoted to providing excellent service, perpetually seeking ways to enhance my skills and knowledge. Committed to ongoing training and self-development, I take immense pride in delivering exceptional customer service. Transitioning to my position as a Social Media Manager for the past 2 years, the HACEL attitude has been my guiding force. Responsible for developing, overseeing, and implementing social media strategies aligned with business objectives, I navigate various platforms with a deep understanding of interaction patterns. With a Lion-Hearted dedication, I excel in creating compelling content tailored to the target audience.
In the realm of social media management, the HACEL principles of being Hardworking, Authentic, Capable, Extraordinary, and Lion-Hearted have not only shaped my journey but also fueled my passion for delivering exceptional service. As I reflect on this transformative experience, I leave you with this quote: 'Taking a leap of faith is not only about the willingness to embrace change but also about the courage to create it.
My Skills and Competencies
Copywriting
Social Media Management
Graphic Design
Content Creation
Video Editing
Podcast Management
Project Management
Certificates
My Experience and Education
2023
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2024
Outsource Plug
(Social Media Manager)
To transform social media channels into vibrant hubs of engagement, driving brand awareness, fostering loyalty, and achieving tangible business objectives.
2022
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2023
TSD
(Senior Order Representative)
My primary responsibility as a Order Taker in a diner is to take orders from customers, accurately enter them into the restaurant's point-of-sale system, and ensure that all orders are fulfilled correctly and in a timely manner. This job requires excellent customer service skills, as well as the ability to multitask and work efficiently in a fast-paced environment.
2022
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2023
Marckus SamG in a Bowl
(Social Media Manager)
I am responsible for creating, managing, and implementing social media strategies that align with the company's goals and objectives.
2021
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2022
Alorica
(Customer Service Representative)
I am responsible for providing customer support and assistance to customers through live chat as a non voice representative online. I am good at understanding the company's products and services, as well as any relevant legislation, in order to provide the best possible resolution to customer inquiries. I can manage large amounts of incoming and outgoing chats in a timely manner.
My Services
Social Media Management
I create content that resonates with target audience, develop a comprehensive strategy.
Customer Service
As an Expert I always maintain a positive, empathetic, and professional attitude towards customers at all times.
Copywriting
I specialize in creating persuasive messaging that resonates with readers.
Project Management
Experienced project manager adept at leading diverse teams, ensuring efficient workflows, and delivering successful outc
Podcast SMM
I curate content, foster engaging conversations, and orchestrating seamless narratives for diverse audiences.