2012
Bachelor of Science in Hotel and Restaurant Management
Romblon State University
More Info About Me
With 9 years of experience as a Customer Service Representative, I have a strong
background in both inbound and outbound call handling. I am enthusiastic about the
opportunity to bring my expertise and positive attitude to your team, contributing to a
seamless and delightful customer experience. Additionally, I am a seasoned lead
generation specialist with a track record of driving sales and revenue growth for
businesses across various industries.
My Skills and Competencies
Email Marketing
Social Media Management
Lead Generation Expert
Customer Service Representative
Certificates
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My Experience and Education
April 29, 2024
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May 10, 2024
NATURE PACKAGED
(LEAD GENERATION SPECIALIST INTERN)
• Research and identify potential leads through online sources, social media, industry events, and other channels.
• Develop and execute effective lead-generation strategies to reach target demographics and market segments
April 8, 2024
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April 26,2024
LEAD CONNECTS
(LEAD GENERATION SPECIALIST INTERN)
*Research and identify potential leads through online sources, social media, industry events, and other channels.
*Qualify leads based on specific criteria and prioritize them for follow-up.
*Develop and execute effective lead generation strategies to reach target demographics and market segments.
*Create compelling outreach campaigns, including email, phone calls, and social media messaging, to engage with prospects and nurture relation
March 2024
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March 2024
PRO VA PHILIPPINES
(LEAD GENERATION AND EMAIL MARKETING TRAINEE)
• Lead Generation Workshop.
• Data and Web scraping.
• Tools needed for generating leads.
• Tools for Mail Verifier.
• LinkedIn Optimization
June 2022
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June 2024
TPG TELECOM
(MOBILE SUPPORT REPRESENTATIVE)
• Provide accurate information and resolve customer issues effectively and efficiently.
• Build and maintain strong relationships with customers to ensure high levels of satisfaction.
• Process payments, refunds, and cancellations in accordance with company policies and procedures.
August 2020
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April 2021
GUTHY-RENKER
(CUSTOMER RETENTION REPRESENTATIVE)
• Processes orders and fulfills the needs of existing customers that are at risk of canceling services or orders.
• Addresses complaints with the goal of increasing satisfaction and securing renewals or saves.
• Offers discounts or special deals as needed and within pre-established limits
November 2019
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July 2020
OPTUS PTY LIMITED
(CUSTOMER SERVICE ASSOCIATE)
• Handle invoice billing complaints and discrepancies, issuing credit memos when necessary.
• Making sales or recommendations for products or services that may better suit customer needs.
• Help customers with technical issues or inquiries related to the company’s products or services.
August 2016
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October 2019
AT&T ENTERTAINMENT GROUP | ISM
(SUBJECT MATTER EXPERT)
• Handle escalation calls.
• Providing constructive feedback and coaching.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that client’s feel supported and valued.
October 2014
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July 2016
TECHMAHINDRA LIMITED
(CUSTOMER SERVICE REPRESENTATIVE)
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Building lasting relationships with clients and other Call Center team members based on trust and reliability.
My Services
Customer Support Specialist
Provided accurate information and resolved customer issues with a 95% satisfaction rate. Resolved billing complaints
Retention Specialist
Successfully retained 85% of at-risk customers by offering tailored solutions and addressing complaints.
Lead Generation Expert
Support in building a pipeline of leads to meet business plans, quotas and company objectives.