2016
BSIT
Ama College Lipa
More Info About Me
I am a dedicated and hardworking first-time mother motivated to provide the best for my son. With experience as an Administrative Assistant, Staff, and Customer Service Representative, I bring strong organizational, communication, and multitasking skills. Currently engaged in live selling, I have developed adaptability and customer engagement expertise. I am a fast learner, open to new challenges, and eager to contribute to a part-time or full-time role where I can grow while supporting my family.
My Skills and Competencies
Executive Virtual Assistant
Social Media Management
Graphics & Video Editing
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2022
-
2024
Concentrix CVG Philippines Inc - Quezon City
(Customer Service Representative)
•Answer a high volume of inbound calls and provide timely solutions.
•Assist customers with billing questions, service updates, and troubleshooting.
•Handle complaints professionally and escalate technical or critical issues.
•Ensure call handling meets quality and productivity standards.
•Escalate complex cases to supervisors when needed.
•Participate in training and coaching to improve service skills.
2021
-
2022
Concentrix CVG Philippines Inc - Laguna
(Customer Service Representative)
•Respond promptly to customer inquiries via phone, email, chat, or other communication channels.
•Provide accurate information about products, services, policies, and promotions.
•Resolve customer issues, complaints, and requests in a professional and empathetic manner.
•Process orders, returns, refunds, and account updates when needed.
•Maintain detailed and accurate customer records in the system.
•Escalate complex issues to higher-level support or supervisors when required.
•Follow company policies, procedures, and scripts to ensure consistent service delivery.
•Meet performance metrics such as response time, customer satisfaction, and resolution rate.
•Collect feedback and share insights to improve customer experience and processes.
•Support other departments when customer-related input is required.
2019
-
2021
Brother Philippines
(Admin Support/Staff)
•Perform general office duties such as filing, scanning, and organizing documents.
•Answer and direct phone calls, emails, and inquiries.
•Prepare and manage reports, correspondence, and schedules.
•Provide support in meetings, presentations, and other administrative tasks.
•Maintain and update company records and databases.
•Assist in coordinating office activities and events.
•Ensure compliance with company policies and procedures.
•Perform other related tasks as assigned.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Graphic Design/Video Editing
Graphic design is a craft where professionals create visual content to communicate messages.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.
Admin Assistant
Providing essential support to executives, managers, and teams.