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Bachelor of Science in Accountancy
Capitol University
More Info About Me
My name is Geraldine Valleja. Was born in 1982 and currently lives in the Philippines. As a Virtual Assistant, I was able to manage Companies to set up an account in the company. This opens the door for everyone to do business and brings an increase in revenue and was hailed as Top 2 Sales Agent at that time. I was recognized and received an award for both my performance and behavioral conduct. To top it up, Never missed in attendance.
In my freetime, I read books. I also love watching films and listening to podcasts as it helps improve my vocabulary and articulation. Learning is not limited only to four squares in a room. To up-skill, I took advantage of free tutorials on youtube and I enrolled myself in paid self-paced courses to accumulate knowledge.
I will keep learning, and will keep learning new sets of skills in any way.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2022
Pro Sulum LLC
(Virtual Assistant)
• Managed fulfillment process for 1000+ order per month , ensuring that all orders were processed and shipped in a timely manner.
• Maintained a high degree of accuracy in processing returns, with only 1% of slips containing errors.
• Successfully processed almost 200 return slips per day, keeping the files up to date.
2022
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2022
Direct Client
(Quality Analyst VA)
• Produce weekly audit reports and provide suggestions for an agent's improvement.
• Writes fundamental documentation in a clear, concise manner and according to standards.
• Monitor and evaluate randomly selected calls to assess the service level standards of agents.
2022
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2022
Agents Only
(Freelance Customer Support)
• Implemented product recommendations increasing sales per month by 2% .
• Engaged with 60+ customers during shifts, beating call volume .
• Established knowledge of protocols, answering customer inquiries, and reducing wait times by 7+ minutes.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.