2012
N/A
San Jose National High School Antipolo
More Info About Me
Detailed Oriented, passionate and have a can do attitude in work. I'm Resilient and always see challenges as opportunities to learn and grow - can do multiple tasks at the same time without delay and can easily adjust to the culture and any work setting.
My Skills and Competencies
Social Media Management
Graphics Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
Sept 2022
-
March 2023
ResultsCX Philippines
(BPO Supervisor)
Health Care Account Supervisor
2020
-
2021
Resultscx
(Back Office Associate ( Admin))
Handle Administrative tasks such as setting appointments for equipment delivery dates to clients, auditing and processes. cold calling and managing databases of companies outgoing and incoming equipment.
2019
-
2020
Resultscx
(Subject Matter Expert)
Ensure the facts and details are correct so that the project's/program's deliverable(s) will meet the needs of the stakeholders, legislation, policies, standards, and best practices.
2017
-
2019
ResultsCx
(Inbound Retention Specialist)
Identify customer pain points, overcome objections, and have the urgency to remove roadblocks that might cause them to discontinue their service. Apply proven de-escalation skills with any upset or irate customers prior to addressing their needs to ensure a positive customer experience.
My Services
Customer Service
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.