2016
Bachelor of Science in Information Technology
Tarlac State University
More Info About Me
In my career focused on customer service, particularly in chat and email support, I've honed my skills in delivering exceptional assistance while excelling in sales. I thrive in fast-paced environments, consistently surpassing performance targets by prioritizing customer satisfaction and leveraging strong communication abilities. Transitioning into the social media manager role, I bring a wealth of experience that contributes effectively to client success, ensuring seamless interactions and resolving inquiries with finesse.
Outside of work, I channel my energy into playing badminton and nurturing my small business, finding fulfillment in both physical activity and entrepreneurial pursuits.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Customer Service Representative
Certificates
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My Experience and Education
2023
-
2024
BALSAM HILLS PH - REMOTE
(CUSTOMER SERVICE REPRESENTATIVE)
Respond promptly, accurately, and professionally to customer emails. Provide real-time assistance and support for customer queries or issues.
2022
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2023
TERRY'S FLORIST USA FLOWER SHOP - REMOTE
(SALES REPRESENTATIVE - WFH)
Assist customers with placing orders, processing payments, and tracking shipments. Actively promote and upsell floral products, add-ons, and seasonal specials to increase sales.
2022
-
2022
ACCENTURE
(CUSTOMER SERVICE REPRESENTATIVE)
I will use my product knowledge to answer questions about our products or services and provide detailed information to assist customers in making informed decisions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.