Bachelor of Science in Information Technology
Tarlac State University
In my career focused on customer service, particularly in chat and email support, I've honed my skills in delivering exceptional assistance while excelling in sales. I thrive in fast-paced environments, consistently surpassing performance targets by prioritizing customer satisfaction and leveraging strong communication abilities. Transitioning into the social media manager role, I bring a wealth of experience that contributes effectively to client success, ensuring seamless interactions and resolving inquiries with finesse.
Outside of work, I channel my energy into playing badminton and nurturing my small business, finding fulfillment in both physical activity and entrepreneurial pursuits.
Tarlac State University
Respond promptly, accurately, and professionally to customer emails. Provide real-time assistance and support for customer queries or issues.
Assist customers with placing orders, processing payments, and tracking shipments. Actively promote and upsell floral products, add-ons, and seasonal specials to increase sales.
I will use my product knowledge to answer questions about our products or services and provide detailed information to assist customers in making informed decisions.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.