2010
Bachelor of Science in Tourism Management
Trinity University of Asia
More Info About Me
I'm a diligent, self-motivated, a team-player, and reliable individual with more than 8 years of experience providing excellent service to customers/passengers as a former passenger service supervisor. A good problem solver who always goes out of her way to achieve the goal and knows how to change approaches that best suit particular situations. I used to supervise colleagues/teams in servicing customers/passengers while ensuring smooth operation during the arrival and departure of flights in the airport.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service
Certificates
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My Experience and Education
2023
-
2023
Freelance Academy
(Trainee)
E-commerce Course
- Introduction to E-commerce
- Amazon Product Research using Helium10
- Online Arbitrage
- Amazon FBA/FBM
- Amazon seller Navigation
- Shopify: Dropshipping and Creating Own Online Store
- Product Sourcing on Alibaba/AliExpress
- Manual/Automated Product Listing
- eBay: Dropshipping and Product Listing
2022
-
2022
ProVA
(Trainee)
Learn the usual task of General Virtual Assistants and some tools that they used. Was also introduced to different niches of a virtual assistant offered to clients.
2011
-
2019
Macroasia Airport Services Corporation
(Passenger Service Supervisor)
-Provide assistance and related customer services at the counter, gate and baggage areas to ensure smooth operation and customer satisfaction.
-Duties and responsibilities include supervising colleague/team in servicing customers through performing meet and greets, check-in, aircraft boarding and deplaning, baggage service, making boarding, public announcements, and providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers.
2010
-
2011
IBM Philippines
(Customer Care Specialist)
Answer customer inquiries and recommends potential products or services that will satisfy customer needs.
My Services
Customer Service
Liaise with clients and customers via online messaging portals and email correspondence providing helpful information
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.