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Bachelor of Science in Business Administration
St. Michael’s College of Iligan
About Me
Empathic customer service specialist with 4+ years of experience in the BPO industry. I provide solutions for customers’ questions and complaints with attentiveness and understanding. I am extremely stress resistant and I am good at time management. I’m looking for opportunities to grow further in the business development domain, I am flexible and eager to learn whatever challenge there may be.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Graphic Art
Certificates
My Experience and Education
2017
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2018
Concentrix
(Customer Service representative)
2022
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2022
TDCX Cebu
(Customer Service Representative)
Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
2021
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2022
Accenture Cebu
(Customer Service Representative)
Assist users in one of the leading telecommunication services and specifically function under the business account users, assistance in providing the best plans that would work for the business, Troubleshooting, and knowledge in the current devices in the market.
2018
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2019
Teleperformance CDO
(Customer Service Representative)
Aid customers in telecommunication services, assist users in trouble shooting and product information. Assist in billing disputes and assistance in device plans
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.