Hey I am Gracielle

More Info About Me

I am an experienced Customer Service Representative, Social Media Manager, Virtual Assistant, Project Manager/Store Manager, and Recruitment Assistant who is very passionate about what I do, and a goal-oriented person, and I make sure to give world-class service to the customers and to my clients as well. also have a basic knowledge of graphic designing through Canva Pro and Adobe Photoshop, I’m continually working on myself to improve my graphic designing skills. I am self-motivated and goal-oriented and I can work with less supervision, I learn quickly and I am extremely task-oriented.

Gracielle Emmanuelle Torno
Manila, Philippines
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Social Media Management
Amazon Virtual Assistant
Data Entry
Content Creator
Project Management
Customer Service Representative
Email Marketing
Canva Pro
Adobe Photoshop
iMovie
Lumafusion
Shopify
E-Commerce
Lead Generation
Executive Assistant

Certificates

Amazon VA

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2024
Doctor of Optometry

Centro Escolar University Manila

2018
Humanities and Social Sciences

St. Paul University Manila

January 12, 2022 - January 30, 2022
True Health
(Recruitment Specialist)

- Ensures daily postings and promotions of the business
- Maintaining the marketing tool and CRM (ActiveCampaign)
- Prescreening and conducting interviews with new applicants
- Maintains good communication with the applicant regarding their application.

Nov. 19, 2018 - January 9, 2019
Cognizant Solutions Technology
(Customer Service Representative)

- Responsible for keeping track of the Medical records of the patient who's under the health insurance that I'm handling.
- Ensures of the medical coding and billing are correctly processed.

September 21, 2021 - December 5, 2021
Open Access BPO
(Sales and Marketing Account - Customer Service Representative)

- Ensures that we give the best answer to their queries, and assist them in troubleshooting.
- Responsible for promoting products, promos, and services, by telecommunications.

January 9, 2022 - March 30, 2022
Hubstart.io
(Recruitment Assistant)

- Responsible for sorting new VA Candidates
- Ensures to keep in good communication with VA candidates
- Keep in good email communication with all pending clients
- Responsible for keeping CRM and VA Tracker updated at all times
- Run Initial Interviews with VA Candidates

May 21, 2021 - April 30, 2022
Rockstar VA
(Virtual Assistant)

- Responsible for handling my clients' email, Facebook, LinkedIn, Telegram, and Instagram
- Ensures that the appointment of my client will have no conflict at all.
- Responsible for managing my clients' engagement with potential customers.

January 30, 2022 - April 25, 2022
The Health and Fitness Coach
(Social Media Manager)

- Ensures daily postings and promotions of the business
- Handling the queries of the customers
- Makes sure of new engagements for the ads.

February 15, 2022 - September 30, 2022
Paragon Europe
(Recruitment Specialist)

- Ensures daily postings and promotions of the business
- Maintaining CRM (Ceipal ATS and Bitrix24)
- Prescreening and conducting interviews with new applicants
- Maintains good communication with the applicant with regards their application.

April 30, 2022 - October 15, 2022
Infinity LLC
(Data Entry Specialist)

- Responsible for preparing, compiling, and sorting documents for data entry
- Check source documents for accuracy
- Responsible for verifying data and correcting data where necessary
- Obtain further information for incomplete documents
- Update data and delete unnecessary files
- Combine and rearrange data from source documents where required

My Services

Project Management

Identifying potential new projects, coordinating production releases, and assigning tasks to the right employees.

Virtual Assistant

Scheduling appointments, making phone calls, making travel arrangements, and managing email accounts.

Recruitment Assistant

Tasked to sort new VA's, keep in touch with them via email, and conducts initial interview.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Amazon Virtual Assistant

I will likely be tasked with product, supplier, discount, and competitor research.


Works

Let's work together !

I am available for freelance projects.
Hire Me

gracietorno@gmail.com
WhatsApp: +639761636824

Address :
Manila,
Philippines


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