2018
BS-Psychology
Mary the Queen College of Quezon City
More Info About Me
Hi! I’m a highly organized and versatile professional with over 6 years of experience in the BPO industry and a strong background in customer service, operations, and appointment setting. I have worked with both voice and non-voice accounts, handling telco, retail, sales, and insurance clients, and I have a proven track record of meeting KPIs, managing tasks efficiently, and leading teams.
In addition to my BPO experience, I have hands-on experience as a Social Media Manager and Content Creator. I have managed social media accounts for organizations and creative clients, creating content calendars, producing photos and videos, editing graphics, and scheduling posts across platforms like Facebook, TikTok, and YouTube.
My Skills and Competencies
Appointment Setter
Customer Service
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
November 2025
-
Present
Dear Sunday Band
(Social Media Management Experience (Pro Bono))
I managed Facebook, TikTok, and YouTube accounts, created and scheduled content, produced and edited photos and videos, and helped build their online presence to increase audience engagement.
May 2024
-
August 2025
ACTS Community Ministries
(Social Media Management Experience (Pro Bono))
I managed Facebook account, created monthly content calendars, designed graphics, and handled photography and photo editing to ensure visually engaging and consistent posts.
December 2023
-
November 2025
Concentrix PH – San Lazaro MNL
(Appointment Setter | Voice Account)
In my role as an Appointment Setter, I coordinate schedules and manage leads efficiently, ensuring timely follow-ups and accurate records. I leverage strong communication and organizational skills to support clients and help streamline appointment management in a remote work environment.
August 2022
-
December 2023
Concentrix PH - Bridgetowne EXXA
(Customer Service Representative | Sales Non-Voice Account)
As a Customer Service Representative, I handled 2–3 live chats simultaneously, assisting customers with placing orders and resolving inquiries. I consistently maintained company standards while delivering high-quality, personalized, and friendly service that contributed to positive customer experiences.
July 2021
-
July 2022
Teleperformance PH – Fairview Terraces Site
(Operations Supervisor | Retail Non-Voice Account)
As an Operations Supervisor, I guided and coached a team to deliver consistent, high-quality customer service. I developed action plans to optimize workflows, handled escalations, monitored performance metrics, and prepared detailed reports to ensure team efficiency and adherence to company standards.
June 2019
-
July 2021
Teleperformance PH – Fairview Terraces Site
(Customer Service Representative | Sales & Retail Non-Voice Account)
As a Customer Service Representative, I managed 60+ daily customer interactions, providing detailed, personalized support to ensure customer satisfaction and retention. I memorized product and service details to answer questions efficiently while maintaining a friendly and professional approach.
My Services
Content Creator
Writing, editing, and updating content for everything from brochures and promotional materials to social media sites.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.