2018
BS-Psychology
Mary the Queen College of Quezon City
More Info About Me
Hello! My name is Gracielle Coline Sumobay, and I am a highly organized individual who is actively seeking employment that will enable me to utilize my exceptional problem-solving abilities, valuable customer service experience, and client-oriented skills. As a dedicated virtual assistant, I am passionate about applying these skills to the fullest extent.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
Concentrix PH - Bridgetowne EXXA
(Customer Service Representative)
As a nonvoice agent for sales live chat specialist, I’m handling 2 - 3 chats at the same time providing assistance for customers who would like to place an order. And I’m maintaining the company’s standards by providing the outstanding customer service for the customer.
2021
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2022
Teleperformance PH – Fairview Terraces Site
(Operations Supervisor)
As a Supervisor, I answer questions and provide guidance and feedback to the team. One of my daily tasks is to coach my agents to ensure that they’re continuously giving the best quality service to their customers and to ensure that the agents are all aware about the company's standards and policy. I anticipate escalation and take over chats when needed. I think of the best action plans and ways to optimize procedures and keep the team motivated every single day, most especially during busy time or peak seasons. I measure my team’s performance with key metrics on a daily basis and ensure adherence to policies for attendance٫ established procedures etc. I always keep the management well-informed about issues, changes or updates. And I prepare monthly/annual results and performance reports.
2019
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2021
Teleperformance PH – Fairview Terraces Site
(Customer Service Representative)
As a nonvoice agent for sales and retail account, I handled 60+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction. I always make sure to memorize all of the account’s products and services to be able to answer customer questions quickly and efficiently.
My Services
Content Creator
Writing, editing, and updating content for everything from brochures and promotional materials to social media sites.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.