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Bachelor of Science in Tourism Management
PATTS College of Aeronautics
More Info About Me
I am a certified bookkeeper and QuickBooks Online ProAdvisor with a solid foundation in financial recordkeeping and accounting software. My professional experience includes working in the BPO industry as a Technical Support Specialist and Subject Matter Expert for Intuit QuickBooks, where I developed in-depth knowledge of the platform and helped users troubleshoot complex accounting issues.
My background has given me a unique blend of technical proficiency and financial expertise, allowing me to support businesses with accurate bookkeeping, efficient software use, and streamlined financial processes. I am detail-oriented, highly organized, and committed to helping clients maintain clarity and compliance in their financial operations.
My Skills and Competencies
QuickBooks Expert
Data Entry
Certificates
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My Experience and Education
2023
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2025
Concentrix CVG Philippines, Inc.
(Subject Matter Expert (Intuit QuickBooks Desktop))
Aid agents in addressing customer inquiries regarding the product.
Manage escalated calls for complex issues. Oversee team management responsibilities.
Conduct training sessions to improve agents’ product knowledge.
Ensuring effective support delivery for customer satisfaction.
Used Salesforce, Slack, QuickBooks Desktop, Google Suite, Microsoft 365 apps.
2021
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2023
Concentrix CVG Philippines, Inc.
(Advisor I, Technical Support Representative (Intuit QuickBooks Desktop Payroll))
Managing incoming calls, aiding customers with Quickbooks Desktop and QuickBooks Payroll.
Assisting customers in resolving problems related to their billing.
Used Salesforce, Slack, QuickBooks Desktop, Google Suite, Microsoft 365 apps.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Expert
Track expenses, manage cash flow & create invoices.