2024
Bachelor of Science in Psychology
Brokenshire College, Inc.
More Info About Me
This is your EXCEPTIONALLY RELIABE VA — Gowen Delos Reyes, a licensed Psychometrician and a dedicated Virtual Assistant. I am confident to bring:
reliable,
detail-driven,
professional support.
While I was studying, I also worked full-time as an Appointment Setter/Customer Service Associate until I graduated from college. That journey wasn’t easy, but it taught me resilience, time management, and dedication in everything I do. My desire to pursue my dreams continues to fuel my determination. Without that drive, I wouldn’t be where I am today: striving to become an exceptional and reliable VA.
My background in Psychology trained me to assess information accurately, stay organized under pressure, and communicate with empathy and clarity. These strengths naturally extend into my work as a VA — whether I’m managing schedules, coordinating tasks, handling data entry, or providing exceptional customer support. Having worked in customer service for over two years, I’ve also become proactive, adaptable, and a fast learner when it comes to call handling and administrative tasks.
At my core, I value efficiency, integrity, and meaningful connection. I don’t just complete tasks — I help create smoother workflows, better communication, and a more organized environment for the people I support.
My goal is to support your business not just efficiently but thoughtfully — turning every task into an opportunity to create clarity, connection, and impact.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2024
-
2025
Seven Capital Inc.
(Outbound Customer Service Representative)
As an Outbound Customer Service Representative, I managed an average of 400 outbound calls per day to US-based clients, primarily following up on overdue accounts and ensuring timely payment reminders. I accurately documented call outcomes, updated account statuses, and maintained detailed notes within the CRM system to support smooth account handling. Throughout my role, I handled sensitive client information with the highest level of confidentiality and professionalism while maintaining strong communication skills and resilience in a fast-paced, high-volume environment.
2022
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2024
Six Eleven Global Services
(Appointment Setter/Customer Service Associate)
I managed a high volume of leads and efficiently scheduled customer car service appointments through various scheduling platform. I conducted follow-up calls and messages to confirm bookings and ensure customers were fully informed of their appointment details. I also updated and maintained accurate records in the CRM system, ensuring all client information and interactions were properly documented for seamless service coordination.
2018
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2019
McDonald's
(Service Crew)
I assisted customers with courtesy and efficiency while accurately handling POS transactions. I ensured a clean and organized work area and helped maintain fast, seamless service, especially during peak hours. I also supported various ad hoc tasks as needed, contributing to smooth store operations and a positive customer experience.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.