2014
Bread and Pastry Process and Management
T.E.S.D.A
More Info About Me
N/A
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2022
CxLoyalty PH (J.P Morgan & Chase)
(Research and resolution desk)
• Reworks rejected bookings due to possible system error and agent error.
• Includes calling the customer back to inform them of the issue and providing other possible options.
• Access overall POC for the team. (Reviews and approves possible loss, collects team productivity tracker, assists colleagues with different kinds of processes, and reports trends of the common errors received in Error Queue.)
2020
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2022
CxLoyalty PH (Capital One)
(Travel Helpdesk)
• Handled website and agent error related calls.
• Handled cases that need investigation such as agent error claims and complaints for all products.
• Handled supervisor calls.
• Handled escalated calls and records; assists customers with complex queries.
• Working with exchange, refund, and airline schedule change processes.
• Ensures that escalated, complex customer queries are properly addressed.
2019
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2019
CxLoyalty PH (Chase)
(Travel Helpdesk)
• Handled website and agent error related calls.
• Handled cases that need investigation such as agent error claims and complaints for all products.
• Handled supervisor calls.
• Handled escalated calls and records; assists customers with complex queries.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.