2019
Bachelor of Science in Accountancy
Garcia College of Technology
Get To Know Me
Hello there, I'm Golde. I pride myself on being adaptable and meticulous, with a keen eye for detail. Technology comes naturally to me, making me tech-savvy and well-equipped to handle digital tools. Whether working autonomously or collaboratively, I excel in both scenarios. My strong work ethic is complemented by exceptional communication skills. I consistently persevere and demonstrate resourcefulness in overcoming challenges. Having a proven track record in driving sales growth and effectively managing financial budgets, I bring valuable expertise in those areas.
My Skills and Competencies
Social Media Management
Bookkeeping
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
iQor Iloilo
(Customer Service Representative-Billing/Retention)
• Answer customer questions, provide product or service information, and address any concerns or issues raised by customers.
• Assist customers with troubleshooting, technical problems, or product/service usage inquiries. Offer step-by-step guidance, suggest solutions, or refer customers to appropriate resources.
• Handle customer complaints or dissatisfaction by actively listening to the customer, empathizing with their concerns, and working towards a resolution that meets the customer's needs and the company's policies.
• Process customer orders, track shipments, handle returns, and manage any other customer-related transactions. They ensure accurate and timely processing to meet customer expectations.
• Document customer interactions, inquiries, and complaints in the company's customer relationship management (CRM) system or other relevant databases. This information helps in providing personalized service and tracking customer history.
• Promote additional products or services to customers during interactions. They may provide relevant recommendations or inform customers about ongoing promotions.
• Adhere to the company's guidelines, policies, and procedures while addressing customer issues. They ensure compliance with refund policies, warranty terms, privacy regulations, and other relevant guidelines.
• Escalate the issue to a supervisor or another department within the organization to ensure timely and appropriate resolution, if only issues cannot be resolved or if a customer asked to.
2021
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2022
Transcom Iloilo
(Customer Service Representative-Billing/Retention)
• Assist customers by providing information, explaining features, benefits, and pricing, and helping customers make informed decisions.
• Guide customers through the purchasing process, including order placement, payment processing, and tracking shipments. They may also handle returns, exchanges, or refunds.
• Investigate issues, troubleshoot technical problems, escalate complex matters to appropriate departments, and follow up until the problem is resolved.
• Document customer interactions, inquiries, and resolutions accurately in a customer relationship management (CRM) system or other databases. This information helps in tracking customer history and providing better service in the future.
• Identify opportunities to promote additional products or services to customers. This involves understanding customer needs and suggesting relevant options that align with their requirements.
2019
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2020
Gaisano Capital Boracay
(Petty Cash Officer)
• Maintain and manage the petty cash fund. This includes keeping track of the fund's balance and ensuring that it is properly secured.
• Disbursing funds from the petty cash fund to employees or departments as authorized. Verifying the authenticity of the expenses and ensuring they are within the approved limits.
• Reviews and verifies the validity of receipts submitted for petty cash expenses. This involves ensuring that the expenses are legitimate, properly documented, and adhere to company policies.
• Reconciles the petty cash fund on a regular basis, usually at the end of a specified period (e.g., week, month, or quarter). This involves comparing the remaining cash balance with the total of the receipts and identifying any discrepancies.
• Responsible for documenting all petty cash transactions, including disbursements, receipts, and reconciliations. This may involve using accounting software or manual record-keeping methods.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Bookkeeping
Keep track of financial transactions, maintain accurate records, and provide financial reporting and analysis.