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BSBA major in Fin Man
University of the Cordilleras
More Info About Me
Experienced and customer-focused Customer Service Representative with a strong background in the BPO industry, specializing in telecommunications and financial accounts. Proven ability to handle high-volume inquiries while maintaining excellent service quality and customer satisfaction. Skilled in resolving billing issues, processing account transactions, providing technical support, and ensuring compliance with company and industry standards. Adept at using CRM tools, managing multiple communication channels, and meeting performance metrics in fast-paced environments. Known for professionalism, empathy, and a commitment to delivering positive customer experiences.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2022
Asurion PH
(Csr)
Filed insurance claims for customer's electronic devices.
Offered insurance coverage for Sprint telco customers.
Set up appointments for potential customers who wants theis device repaired.
2018
-
2020
Iqor PH
(Csr)
Ensure customer satisfaction and provide professional customer support by responding
promptly to customer inquiries regarding their bills, disputes and payments
2003
-
2005
Paypal Inc
(Csr)
Used Zendesk as a ticketing tool to handle Venmo customers with their payments and
disputes.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.