Hey I am Glen

More Info About Me

I have been a Customer Service and Sales Representative for one of the largest telecommunications companies in the USA for three years. During this time, I managed a multi-service line of business with AT&T, addressing various services such as cable, internet, VOIP, and wireless. My responsibilities included answering inbound calls, making outbound calls when necessary, and assisting customers in resolving concerns related to their accounts and services. This encompassed addressing inquiries about AT&T's products and services, as well as handling issues related to billing, payments, orders, changes, technical problems, and other account-related concerns. Additionally, I managed misrouted calls and executed both cold and warm transfers. This journey has instilled in me the confidence to consistently deliver high standards of service.

My expertise lies in sales, customer service, account management, and basic administrative tasks. I excel in handling various customer concerns and providing assistance across a broad spectrum of issues. I am proficient in managing different types of accounts and services, with strong skills in selling, negotiation and closing deals. Having received customer satisfaction (CSAT) and sales awards for exceeding targets. Currently I am completing my General Virtual Assistant certification. My unique blend of strong communication skills, critical thinking, problem-solving skills, prior expertise, and unwavering dedication positions me as a valuable asset to your organization.

As stated in the summary of my skills, I am highly flexible with the tasks assigned to me. You can depend on me as I will never abandon a task, and you won't have a hard time contacting me. This efficiency stems from my commitment to always be available. If the job requires learning a specific program, rest assured that I am a fast learner and can adapt quickly. I am confident that you wouldn't spend much time training me, as I am capable of learning independently, as evidenced by my proficiency in various programs. I assure you of my ability to easily adapt to any training or program requirements for the job. I am a multitasker, a fast learner, willing to be trained, and requires minimum supervision once I've learned the ropes.