2013
Bachelor of Science in Information Technology
Bulacan State University
More Info About Me
I am Glenda, a full time Mom and I have a great passion for working as a virtual assistant. I am always attentive to learning the latest and updated materials. I also have strong verbal and written communication and convincing skills to deal with all types of consumers.
My Skills and Competencies
Graphic Designer
SEO Specialist
Content Writer and Editor
Certificates
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My Experience and Education
2018
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2019
Bustos Community Hospital - Municipality of Bustos
(Administrative Staff)
Gathering and digitizing patient data.
Keeping a thorough and structured storage system to make sure that data entries are accurate and complete.
Appropriately organizing information in hard copies and updating existing entries.
Finding missing data by coordinating with other administrative employees to address data discrepancies.
Responding to data inquiries and reporting management of any significant data errors.
Following recommended data management procedures and upholding a strict level of accuracy and effectiveness.
2016
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2017
Nesabel Inc.
(Customer Service Staff / Wholesale Cashier)
· Assisted with customer’s order, complaints and inquiries.
· Answered customer inquiries and complaints through in-person, phone and email.
· Processed and received payments of wholesale orders and purchases.
· Provided excellent customer service.
2014
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2016
Indra Philippines Inc.
(IT Helpdesk Technician / IT Helpdesk Agent)
· Logged incidents and requests to the ITSM system.
· Resolved user complaints and technical concerns with strong verbal and negotiation skills.
· Support user’s account issues and technical issues via email, live chat and telephone.
· Handling calls and providing remote sessions to users.
· Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
· Demonstrated professionalism and courtesy with users at all times.
My Services
SEO Specialist
Marketing experts that utilize data analysis and research to raise a website's ranking on search engines like Google.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.