2004
Business Administration Major in Marketing
University of Perpetual Help System DALTA
More Info About Me
Hello! I’m Jessica. Your virtual assistant specializing in admin tasks. I offer a range of services to help streamline and manage your administrative workload efficiently.
With over 14 years in the outsourcing industry, I have excelled in various roles including customer service, executive assistant, conference administrator, appointment setter, and cold caller. My background includes working with outsourcing companies, manufacturing firms, and non-profits, showcasing my adaptability and dedication.
I have spent eight years in the call center industry and six years working remotely, providing administrative support and optimizing business operations. My strengths include a can-do attitude, a passion for learning, and strong organizational and communication skills. I am adept at managing schedules, prioritizing tasks, and building strong client relationships.
I am confident that my skills and experience align well with the needs of your organization. I look forward to discussing how I can contribute to your team.
My Skills and Competencies
Executive Assistant
Data Entry
Admin Support
Excellent Communication Skillss
Technical Proficiency
Organizational Skills
Basic Graphic Design
Frontdesk | Receptionist
Certificates
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My Experience and Education
2023
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2025
Unishippers
(Senior Customer Success Specialist VA)
- Handling LTL shipments
- Assist customers with the status of their shipments, outstanding shipments, or tracking.
- Manage end-to-end shipment life cycle liaising with all internal and external stakeholders
- Tracking shipments; Pending pickups, in transit, out for delivery, and delivery
- Scheduling pickups
- Liaising with the carrier and internal team
- Answering emails both internal and external
- Pickup ETA and cancellation
- Knowledge of special pick-up or delivery circumstances
- Handling special projects
2023
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2024
Psychology Practice
(Medical VA Receptionist)
- Greeted and assisted patients in-person and over the phone in a professional and friendly manner
- Scheduled, confirmed, and managed patient appointments using electronic medical records (EMR) systems
- Handled patient inquiries, referrals, and follow-ups efficiently to ensure seamless clinic operations
- Maintained and updated patient records, ensuring confidentiality and compliance with data privacy standards
- Coordinated with healthcare providers
2023
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2023
Electronic Tech
(Appointment Setter VA)
- Scheduled appointments for sales and tech teams with qualified leads
- Made outbound calls and followed up via email to confirm meetings
- Used CRM tools to manage client interactions and track appointment status
- Coordinated calendars and ensured smooth handoffs between teams
- Built rapport with clients by understanding their electronic service needs
- Met daily and weekly calls and scheduling targets
2023
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2023
Pros2clean
(General Virtual Assistant)
- Answered client inquiries and handled bookings via phone, email, and chat
- Scheduled and updated cleaning appointments using online tools
- Called prospect leads to introduce services and set appointments
- Searched Google and online directories to find potential clients and collect contact info
- Created and sent email campaigns to promote services and follow up with leads
- Created and maintained basic SOPs (Standard Operating Procedures) for admin and service processes
- Provided general admin support such as emails, quotes, and basic reporting
2019
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2022
InnoFresh Company Ltd
(Customer Service Coordinator/ Foreign Coordinator)
- Manage and oversee project timelines, budget, and resources
- Communicate with clients to ensure project requirements are clearly understood
- Build and maintain strong client relationships through regular communication and meetings
- Collaborate with internal stakeholders to ensure that all project requirements are met.
2014
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2015
Teleperformance (formerly Aegis, People Support)
(Conference Administrator)
- Facilitated and monitored conference calls to ensure smooth execution from start to finish
- Prepared meetings in advance to prevent issues or interruptions during conference sessions
- Provide excellent customer service support and respond to calls and emails promptly
- Scheduled conference reservations based on client requirements and specifications
- Maintained accurate records of reservations, call logs, and customer interactions
2016
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2018
Employers’ Confederation of Thailand (ECOT)
(Foreign Affairs Officer/ Executive Assistant)
- Managing the executive’s calendar, including making appointments and prioritizing the most sensitive matters. Act as FOCAL point.
- Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf
- Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary
- Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department
2009
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2014
Xerox Company
(Customer Retention Specialist)
- Negotiating with customers to renew contracts and retain business
- Identifying opportunities to cross-sell existing products or services to existing customers to increase revenue for the company
- Analyzing customer behavior and gathering information about customer complaints.
- Meeting with the sales team to propose customer retention solutions.
2006
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2008
Progo Management Solutions
(Appointment Setter/ Cold Caller)
- Scheduling a consultation between the prospective client and a Sales Representative
- Familiarizing yourself with essential details of our products and services
- Calling prospective clients using a list of phone numbers provided to you
- Keep a detailed log of calls, including those which were not answered
- Attempt to contact prospective clients who you have been unable to contact
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.
Inbox and Communication Handling
Professionally drafting, organizing, and responding to emails on behalf of executives to ensure clear communication.
Customer Service (Phone, Email, Chat)
Delivering friendly, efficient support across phone, email & chat to boost client satisfaction and retention.
Executive and Calendar Management
Managing calendars, scheduling meetings, and coordinating with internal and external stakeholders professionally.