2008
Bachelor of Science in Nursing
University of Perpetual Help System Dalta
More Info About Me
Glen is currently working as a team leader of an online ESL company. He is also working as a freelance internet sales assistance. Glen’s hunger for knowledge and determination to turn information into action has contributed to her most recent success of managing a team of tutors. Meanwhile, he vastly improved the productivity of her team by implementing strategic management methods and ensuring a work-life balance for her team and department.
My Skills and Competencies
Medical Virtual Assistant
Team Management
Scheduling
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
February 2023
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Present
Mosquito Hunters of Buckhead-Sandy Springs
(Virtual Assistant/Customer Service)
Social Media Management: Instagram and Facebook page maintenance.
Content Creation using Canva.
Monitor CRM: Service Assistant 5, Captivated, and Verizon Onetalk app for customer care and inbound/outbound sales.
Communicate via Slack with the team for coordination and task monitoring reports.
Email management.
Data entry using sheets (Google).
January 2024
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Present
Casting Lights
(Virtual Office Assistant/Customer Support)
Manage CRM. Support residential and commercial clients for permanent and temporary lighting solutions. Assist the owner with the contracts, sales, and lead generation. Manage social media accounts.
2018
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2022
Tutoring KR
(Team Leader/Admin Staff)
To manage and support a team of online tutors. To provide assistance and a medium between tutors and the HR staff. To assist administrative task of collecting data and data entry via Google Sheets, Slides, Drive, and Forms.
November 2023
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June 2023
Modern Workforce MD: Clear Choice Dermatology Clinic, OR
(Medical Virtual Assistant)
ADMINISTRATIVE TASK:
Intake of new patients and referrals.
Appointment setting — scheduling, managing cancelations, and sending reminders to patients.
Calendar management — creating a schedule that includes appointments with patients as well as other commitments, such as meetings and events.
Follow-ups and checking on patients after appointments.
Prescription refills.
Email management — responding to messages
Data Entry using electronic medical record (EMR)
Coordinate within the organization: DO, Nurses, Medical Assistants, Office Managers, Insurances, and Pharmacies.
Prior Authorization Process
2016
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2018
VIPTALK
(Online English Language Coach)
To encourage Chinese nationals to converse in English language via company’s video platform. To give corrections and help students understand the English language as a tool of communication.
2009
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2010
Globeline Broadband (Innove)
(Telemarketing Agent)
To call prospect costumers from leads. To offer broadband and landline services to customers. To help costumers’ broadband application. Data entry.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Clinical/Medical VA
Help manage clinical tasks virtually. The typical functions are patient scheduling and rescheduling, outbound calls to d
Sales and promotion
To make outbound calls or cold calls and to take calls to answer questions and attract customers.