2008
Bachelor of Science in Business Administration major in Management
University of Manila
More Info About Me
With over 6 years in the BPO industry serving US clients and 3 years remotely for a California laboratory, I bring a wealth of experience in administrative support and project management. My career has sharpened my adaptability, allowing me to excel in fast-paced environments while effectively communicating and coordinating with diverse teams. I’m passionate about organization, and my meticulous approach to tracking metrics and scheduling ensures everything runs smoothly.
Outside of work, I’m a proud mom of four who loves family time, binge-watching TV shows and K-dramas, and discovering new places. My commitment to staying organized shines through in my detailed journaling and regular Google Calendar updates. Let’s connect and see how my skills can help streamline your business and achieve your goals!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Bookkeeping
Invoice Management
Managing Patient Records
Certificates
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My Experience and Education
2024
-
2024
PROVAPh
(Intern/Trainee)
Record financial transactions, including sales, purchases, receipts, and payments.
Manage accounts payable and receivables
Utilize accounting software like QuickBooks.
Assist with payroll processing
2021
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2023
FlowHealth Outsourcing - REMOTE
(PROVIDER RELATION REPRESENTATIVE)
Coordinate lab tests, imaging, and referrals, ensuring timely communication and follow-up with patients and external facilities.
Handle patient inquiries via phone, email, and message thru slack,
Adhere to all HIPAA regulations and maintain strict confidentiality of patient information.
2016
-
2021
Alorica
(Team Manager)
Conduct regular team meetings, training sessions, and one-on-one coaching to ensure continuous improvement and development.
Monitor and evaluate team performance using key performance indicators (KPIs) and metrics.
Understand client requirements, expectations, and goals, and ensure they are effectively communicated to the team.
2014
-
2016
RIGIBILT
(Bookkeeper)
Record financial transactions, including sales, purchases, receipts, and payments.
Assist accountant in filing ITR
Prepare and send invoices to clients, and follow up on outstanding payments.
2014
-
2014
Monaco Mfg Corporation
(General Clerk)
Process financial transactions, including invoices, receipts, and payments, with proper documentation and coding.
Provide support to finance department, including scheduling meetings, , and managing office supplies.
Prepare and send invoices to clients, and follow up on outstanding payments.
2008
-
2011
Mworld Trading
(Administrative Staff)
Maintain and organize office files, records, and documents.
Assist with basic bookkeeping tasks as needed.
Answer and direct phone calls, emails, and correspondence.
My Services
FB Ads Manager
Creating engaging and visually stunning ad campaigns. Focused on driving scalable growth for your business.
Medical VA
Managing patient inquiries to coordinating care, I’m here to support you and your patients every step of the way
Bookkeeper
From invoicing to expense tracking, ensuring your finances are in perfect order.
Testimonials
Rena Ortiz
"Our work relationship started as working in the same department. As an agent she showcase exemplary talent in details management and passion for customer service which her job entails. She was promoted as an escalation manager where she flawlessly handled difficult customers . She was chosen to pioneer a new line of business and was promoted as a team manager afterwards. She was one of the team manager that show eagerness to learn and excitement to transfer learnings."
Pam Laureno
“She's dedicated to her work and a fast-learner. She's hardworking and loves overtime”