2011
BS food service and institutional Management
Universidad De sta. Isabel
More Info About Me
Everyone calls me Glaiza. I was a Quality analyst for a year in a BPO setting handling financial accounts. Over time I’ve practice my organizational skills and been more efficient and doing multiple task in a timely manner per client’s demand. I am dedicated and results-driven with over 5 years experience in the BPO industry .
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
12/2024
Freelancer
(Quality Analyst)
Monitor calls and ensure that the agents are aligned per US laws for financial institution and the clients requirements
2022
-
2023
VXI Global Holdings
(Customer Service/Sales Representative)
Answering inquiries regarding bill and upselling telco products such as cellphones, internet and TV
2014
-
2016
Freelancer
(Data entry specialist)
Provide a quote and invoice by email, add a new client using HubSpot, and create raw data for the client's tracking information, making sure that the raw data and HubSpot information are correct and consistent.
2016
-
2024
Freelancer
(Social Media Manager/content creator/copywriter)
Ensure the Facebook page is properly managed by looking at patterns to determine what content I should concentrate on. Make a 30-day calendar for my upcoming products. Respond to private messages to generate organic sales and followers and turn potential leads into sales.
2020
-
2022
Teleperformance
(Chat support)
Answering queries thru chat or facebook page for Local Telco
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.