2007
Bachelor of Science in Nursing
Virgen Milagrosa University Foundation
More Info About Me
Hello, I'm Gladys, a diligent and adaptable virtual assistant with a solid foundation in customer service. While I may be new to the virtual assistant role, my extensive background in customer service has equipped me with invaluable skills in communication, problem-solving, and client satisfaction. I also received extensive training for general virtual assistant, which prepared me well for the task.
My Skills and Competencies
Customer Service Skills
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2010
-
2024
UPS International Inc.
(Customer Service Team Leader/Quality Analyst)
Conducting audits for both e-mail and calls for customer service to make sure that CCRs are following quality standards. Track and analyze key performance indicators (KPIs) related to customer service quality, such as average handling time, first contact resolution, customer satisfaction scores, and response times.
2021
-
2022
Amity Garden Resort and Hotel
(Part Time Social Media Manager)
https://www.facebook.com/Chuckiemae (1.3K followers)
Responsible for developing and implementing social media strategies to increase brand awareness, engage audiences, and drive traffic, leads, and conversions. I mainly manage their FB page creating high-quality, engaging content (e.g., posts, videos, graphics, stories).
2009
-
2010
Sutherland Global Services
(Customer Service Representative)
Primary point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.
2008
-
2009
IQOR
(Collections Agent)
Responsible for contacting customers with delinquent accounts, negotiating payment arrangements, and facilitating the collection of outstanding debts.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Administrative Support
Handle admin tasks such as email management, calendar management, scheduling appointments, and organizing documents.
Customer Support
Manage inquiries, respond to emails, provide customer service via chat or phone, and handle basic troubleshooting.