1996
Bachelor of Science Major In Business Administration
University of Santo Tomas
More Info About Me
Hi! I am a Virtual Assistant from the Philippines! I am a people-person that is why I get hired as a customer service in my past jobs. I am dependable and trustworthy. I can be left alone to complete tasks diligently and on time. I am also passionate and committed with my work. Liking what you do makes work fun and easy.
My Skills and Competencies
Social Media Management
Amazon VA
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2021
Cover Desk, Philippines
(Virtual Assistant)
• Does quotes for home and auto insurance
• Research on interior/exterior aspect of the house
• Make sure that coverages for both house and auto are fit to the customer’s needs
2018
-
2020
Transformative Digital Customer Experience
(Resolutions Case Manager)
• Receives inbound calls to assist customers with their concerns (information on their trips and itineraries, mediate between hosts and guests)
• Makes outbound calls for scheduled callbacks
• Send emails to customers
• Process refunds, cancellations, and alterations
• Assists hosts in editing their listings
• Communicate through chat and messaging
2016
-
2018
Telephilippines, Inc.
(Sales Coach)
• Assists agents having difficulty closing sales
• Do elevation and escalation if necessary
• Cascades current promotion and discounts
• Facilitate huddles
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Virtual Assistant
I will likely be tasked with product, supplier, discount, and competitor research.