2014
Bachelor of Science in Information Technology
Gordon College
More Info About Me
I’m a customer support professional with over five years of experience in player assistance, data research, and process documentation. I’m skilled in handling VIP and high- priority cases, resolving issues quickly, and improving workflows using tools like Zendesk and Helpdesk. Alongside my support expertise, I have experience in graphic design, content formatting, and lead generation, bringing both creativity and precision to my work. My background spans the gaming industry, data mining, and team leadership, with a proven ability to combine technical skills, design capabilities, and a calm, solution-focused approach to deliver excellent customer experiences.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2025
MoGi Group – Freelance
(Player Support Agent / Knowledge Team Agent)
▪ Provide accurate, empathetic responses to player inquiries, including VIP and sensitive cases.
▪ Advise on policy matters for issues involving minors or threats.
▪ Use Zendesk and Helpdesk to track, document, and escalate priority issues.
▪ Maintain and improve internal documentation to reflect game updates and workflow changes.
▪ Supported purchasing team operations within two months of joining.
▪ Promoted to Legal & Knowledge Agent within six months.
2016
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2022
Freelance & Part-Time Roles
(KG&A – Media Formatter / Graphics Coordinator)
▪ Edited and formatted graphics for articles and marketing materials.
▪ Resized images, improved layout, and prepared files for publishing.
2018
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2019
Temeneco Inc. – Office-based
(Data Researcher / Miner → Team Leader)
▪ Researched and compiled accurate lead data from LinkedIn and other online sources.
▪ Delivered daily reports with verified contact details for multiple campaigns.
▪ Promoted to Team Leader in five months and awarded Best Team Leader of the Year.
▪ Managed a small team, ensuring data quality, deadlines, and training support.
2014
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2015
Absolute Service Inc. – Office-based
(Conversion Programmer / Office Assistant)
▪ Converted and tagged content (HTML/XML) for eBook production.
▪ Handled printed output, deadlines, client follow-ups, and project file transfers.
▪ Part of the production team for Lippincott Williams & Wilkins eBooks.
2017
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2017
KN Business Solution – T-shirt Designer
(T-shirt Designer)
▪ Designed custom T-shirts for Amazon listings.
▪ Researched trends, created mockups, and finalized designs for printing.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.