2 Years Computer Technician
Assumption College of Davao
Assumption College of Davao
-Earned title of “#1 Customer Service Chat Support” in 2021 based upon success in contributing to outstanding levels of overall customer satisfaction.
-Prompt chat and email response to customers
-Document each customer's question or problem as well as the resulting answer or solution
-Develop customer service solution
-Maintain service level
-Strategizing and monitoring the daily activities of customer service operations.
-Assisting customer service staff with duties where required.
-Training staff in areas of customer service and company policies.
-Monitoring and authenticating returns, exchanges, and voids.
-Investigating and solving customer service complaints.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community
Search the Internet for information on a wide variety of topics.
Promote companies' products & services by developing copy for websites, social media, marketing materials.