2001
2 Years Computer Technician
Assumption College of Davao
My Skills and Competencies
Social Media Management
Graphics Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2022
Orivet Genetic Pet Care
(Customer Service Chat Support)
-Earned title of “#1 Customer Service Chat Support” in 2021 based upon success in contributing to outstanding levels of overall customer satisfaction.
-Prompt chat and email response to customers
-Document each customer's question or problem as well as the resulting answer or solution
-Develop customer service solution
-Maintain service level
2008
-
2015
Computer World Marketing
(Repair/Service Department Supervisor)
-Strategizing and monitoring the daily activities of customer service operations.
-Assisting customer service staff with duties where required.
-Training staff in areas of customer service and company policies.
-Monitoring and authenticating returns, exchanges, and voids.
-Investigating and solving customer service complaints.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.