2010
BSBA - Management
Pamantasan ng Lungsod ng Maynila
More Info About Me
Customer service expert with more than 8 years of expertise addressing all kinds of client concerns. Years of offering exceptional customer service, innovative problem-solving, and cultivating customer loyalty have given me a unique professional background.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
Brennia Kottefaru Maldives
(Restaurant Supervisor)
8 front-of-house employees were recruited, hired, and trained, improving the percentage of outstanding reviews for employees on TripAdvisor Control the schedule, guarantee the accuracy of all employee wages, and incorporate appraisals and promotions By responding to all inquiries and resolving grievances, the resort improved its online star rating from three to four stars.
2020
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2021
Karen's Green Cleaning, USA
(Account Executive)
Manage a group of seven housekeepers and facilitate weekly meetings to develop individual and group goals for sales and positive feedback Direct interaction with clients to ensure they have a satisfying, efficient, and memorable cleaning service resulted in a 45% increase in bookings.
2019
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2020
Baglioni Resort Maldives
(Boutique Sales Agent)
Develop client relationships in three months, generating more than $18,000 in monthly revenue
Consistently surpassed sales targets by over 15%.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.