2016
Area of Specialization in Computer Programming
Clark College of Science and Technology
More Info About Me
A highly motivated individual who enjoys creative problem solving and getting exposure on multiple projects. Seeking a position as a General VA to utilize administrative and clerical skills that were gained over the years.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
RCC
(Service Chat Trainer and Production Support | Order Support Specialist)
Coordinates efforts with the Quality Team to assist in the quality improvement process of the agents. Participates in calibration meetings with the Client, QA and Results management team to ensure information being trained is up-to-date. Maintains class attendance and performance records of agents in training.
Part of the back office team who handles post-sales issues to ensure customer satisfaction. Reaching out to customers via phone or email when needed.
JUNE 2021
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NOV 2021
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(Trainer and Team Manager | Order Support)
Organize training sessions to new hires and make sure they are well equipped before endorsing them to production. Creates action plan for the class to be more engaged with the training and discussion.
APR 2021
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JUNE 2021
PIT
(Mentor for New Hires)
Provides resources, presentations and discussions during training period Support newbies with questions and clarifications with regards to the process
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.