2018
Bachelor of Science in Criminology
University of the Cordilleras
More Info About Me
I am a Passionate Customer Service Specialist bringing two or more years of practical expertise in answering inbound calls for information and giving customers to clients tier-one service.
Highly committed and hardworking General Virtual assistant ensures the development of your business by offering administrative support and preserving time and resources for your business.
I constantly make an effort to provide the best work and services I can. I am ecstatic to be being a part of a business that is constantly growing and changing enables me to optimize I can help the company flourish by using my skills in the virtual sector.
My Skills and Competencies
General Virtual Assistant
Customer Support
Email Management
Ecommerce Virtual Assistant
Social Media Management
Data Entry
Certificates
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My Experience and Education
2020
-
2023
FIS(FIDELITY INFORMATION SERVICES)
(Customer Service Representative)
-Answer inbound calls for both general/specific customer questions about their bill,
processing transactions, and making payments with empathy and care .
-Assist customers with lost, stolen and compromised cards for both visa and mastercard Debit
and Credit card.
-Resolving product/service issues, troubleshooting problems, and providing ongoing technical
assistance to customers for online access.
-Accurately verified information and updated information databases as necessary.
-One of the Top Performers for the consecutive year.
-Top 3 Performer of the team with perfect attendance recognition
-Assist team leader in collecting Break Schedule Adjustment.
-One of the highest scores for the month of Jan 2022-August 2022
2020
-
2020
The Landmark Makati
(Merchandising Clerk)
-Maintaining and tracking inventory before end of the shift
-Assist in giving shipping instructions and following shipment
-Prepare internal order sheets of incoming and outgoing suppliers
-Provide support for new employees
-In-charge of assisting incoming suppliers
-In-charge of giving back rejected items of the suppliers.
2018
-
2018
Yeun-Seoh Academy (Green Valley )
(ESL Teacher)
-Assisting students with their technical difficulties, where possible.
-Evaluating students' progress.
-Designing and presenting educational material.
2017
-
2017
Tiongsan Baguio City
(Bagger)
- Greet and ask the customer if they prefer plastic bags or box
-Pack purchased items into plastic bags or box
-Carry bags in a cart to a customer’s car upon request.
-Help the customer load their bags into their car.
My Services
Product Researcher
Conduct profitable research based on clients preferences. Perform and analyze market trends to choose winning products.
Data Entry and Web Research
Compile customer account information from source documents on time. Checking for accuracy, and organizing data.
Social Media Management
Creating digital community-building campaigns, analyzing engagement statistics, and spotting customer interaction trends
Lead Generation
Finding and attracting prospective clients for service or item with the intention of turning them into actual consumers