2019 - 2024
Bachelor of Science in Tourism Management
Holy Angel University
More Info About Me
Hello! I am Gilyn, a virtual assistant designed to assist and communicate with people through natural language processing. A dedicated and passionate person who's looking for an opportunity with you. I'm responsible and reliable in giving the best results for my work.
My purpose is to assist individuals with a variety of jobs, from providing information and responding to inquiries to assisting with challenging tasks and automating repetitive procedures. I will support you in any way I can, whether you need assistance with planning, research, and with your business. I am a mature person who can easily adapt to any challenging situation. I am able to work well both in a team environment as well as on my own initiative. I am able to work under pressure and eager to learn new skills. This is one of my skills. My abilities are also continually growing because I am learning and developing.
Ultimately, my goal is to improve your life's productivity and ease. Please feel free to ask me anything, and I'll do my best to give you truthful and useful outcomes.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Social Media Advertising
Analytics and Reporting
Certificates
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My Experience and Education
2024
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2025
Alorica Philippines
(Customer Experience Agent)
• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information, confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
2022
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2023
World Balance
(Sales Associate/Cashier)
• Welcome and address customers in a professional manner.
• Manage a high volume of customers in courteous and friendly way.
• Give product suggestions to customers when needed.
• Perform cash or credit card transactions for customer purchases.
• Handle cash register and manage cash receivable and payables.
2023
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2023
Freelancer
(Data Entry (Trainee))
• Responsible for transferring data from paper formats into computer files or database systems.
• Transfer of data happens manually or using scanners.
• Type in customers' information and create spreadsheets, verifying them against source documents at different stages during the process.
2023
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2023
Freelancer
(Medical VA (Trainee))
• Responsible in entering patient data into files, maintaining a database of records, scheduling appointments for patients.
• Collecting information for patient health assessments online or over the phone.
2021
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2021
Clarkk Renaissance Hotel
(Office Assistant)
• Handling incoming calls and other communications.
• Recording information as needed. Updating paperwork, maintaining documents, and word processing.
• Maintaining supply inventory.
• Keeping an inventory of office supplies and ordering new materials as needed.
• Creating, maintaining, and entering information into databases.
• Ensuring the office runs smoothly
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Email Marketing
Creates and oversees email campaigns to increase audience engagement, drive conversions, and support marketing goals.
Customer Support
Handles customer inquiries and provides support via email, chats, or social media. Ensure to resolve issues and provide
E-Commerce
Managing and optimizing online sales channels. Optimize shopping experience to boost revenue and satisfaction.
Content Creation
Promotes companies' products and services by developing copy for websites, social media, marketing materials.