2011
BS - Hotel & Restaurant Management
University of Perpetual Help System - DALTA
More Info About Me
Results-oriented professional with a strong track record in the food and hospitality industry, backed by administrative expertise and proficiency in a range of software and tools. As a Shift Manager at Peri Peri Charcoal Chicken & Sauce Bar, I efficiently managed operations, optimized workflows, and provided outstanding customer service. My experience as an Administrative Assistant III at the Research Institute for Tropical Medicine equipped me with strong organizational and multitasking skills, enabling me to successfully support research projects.
In addition to my industry experience, I bring proficiency in various software and tools. I am highly skilled in Microsoft 365, utilizing its suite of applications to streamline operations, enhance collaboration, and optimize productivity. My expertise in SAP ERP allows me to effectively manage and analyze data, contributing to informed decision-making and process improvement.
Furthermore, I have a deep understanding of government procurement processes, ensuring compliance and efficiency in procurement activities. My proficiency in Adobe Premiere Pro and Photoshop allows me to create engaging visual content and effectively communicate brand messages, leveraging these powerful tools to elevate marketing strategies and engage target audiences.
With a passion for delivering exceptional customer experiences and a diverse skill set, I am driven to make a meaningful impact. I thrive in dynamic, fast-paced environments, leveraging my strong communication and problem-solving abilities to drive operational excellence and exceed organizational goals.
Let's connect and explore opportunities to collaborate, leveraging my industry knowledge, administrative acumen, and proficiency in various software and tools to achieve mutual success.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2025
Chateau Marie Digital Ventures Inc
(Business Operations Coordinator)
1. CRM Management
Oversee and maintain the Customer Relationship Management (CRM) system.
Ensure accurate data input, track customer interactions, and generate performance reports.
Train teams on CRM usage to optimize customer engagement and pipeline management.
2. Procurement and Vendor Management
Manage procurement processes, including supplier sourcing, contract negotiations, and purchase order monitoring.
Coordinate with vendors to ensure timely and cost-efficient delivery of goods and services.
Maintain procurement records, monitor budgets, and ensure compliance with company policies.
3. Importation and Logistics
Oversee importation processes, ensuring compliance with customs regulations and documentation accuracy.
Coordinate with freight forwarders, brokers, and shipping companies to track and expedite shipments.
Address and resolve importation issues, such as delays or documentation discrepancies.
4. Operational Support
Manage day-to-day business operations to ensure efficiency across departments.
Assist in project coordination, monitor workflows, and ensure adherence to deadlines.
Collaborate with internal teams to streamline processes and improve productivity.
5. Data Analysis and Reporting
Analyze operational, CRM, and procurement data to track key metrics and generate performance insights.
Prepare regular reports for management to support business decision-making.
6. Financial Oversight
Track budgets, manage expenses for procurement and logistics, and assist in cost optimization.
Support invoice processing, approvals, and payment coordination with the finance team.
7. Compliance and Policy Management
Ensure adherence to company policies, procurement guidelines, and import/export regulations.
Maintain confidentiality and uphold data security protocols.
8. Administrative Support
Assist management with documentation, presentations, and business correspondence.
Manage internal databases, maintain accurate records, and support team communication.
2022
-
2024
Shakeys Pizza Asia Ventures Inc
(OIC/Restaurant Manager)
Take charge of the restaurant's day-to-day operations, ensuring smooth functioning of all departments, including front-of-house, kitchen, and bar. Coordinate with staff to maintain efficiency and high-quality service.
Supervise and manage the performance of all restaurant employees, including waitstaff, kitchen staff, bartenders, and support staff. Assign duties, provide training, and monitor their work to ensure adherence to standards.
Ensure exceptional customer service by interacting with customers, addressing their concerns, and ensuring a positive dining experience. Handle customer complaints and resolve issues promptly and effectively.
Ensure compliance with all relevant laws, regulations, and health codes. Implement and enforce safety protocols to maintain a safe and healthy environment for staff and customers.
Oversee inventory levels of food, beverages, and supplies, and ensure proper ordering, storage, and utilization. Monitor inventory control procedures to minimize waste and optimize cost management.
Assist with budgeting, cost control, and revenue management. Monitor financial performance and work towards achieving profitability targets. Identify areas for cost-saving and revenue enhancement.
Contributes to the development and execution of marketing strategies to attract new customers and increase repeat business.
Prepare regular reports on sales, expenses, inventory, and other key performance indicators. Analyze data to identify trends, areas for improvement, and opportunities for growth.
Identify training needs for staff and coordinate training programs to enhance their skills and knowledge. Foster a positive work culture and promote teamwork and professional growth.
Stays updated with industry trends, customer preferences, and competition. Identify opportunities for operational improvements, new revenue streams, and customer satisfaction enhancement.
2020
-
2022
Research Institute for Tropical Medicine
(Administrative Assistant III)
Provide administrative support to the Bids & Awards Committee and the Technical Working Group;
Organize and make all necessary arrangements for BAC and the TWG meetings and conferences;
Prepare minutes of meetings and resolutions of the BAC;
Promoted productivity by handling all administrative tasks, including schedules and correspondence.
Coordinated successful conferences, meetings and special events, including catering and equipment setup.
Handled communications between end-users and suppliers including producing error-free correspondence and routing all mail.
Take custody of procurement documents and other records and ensure that all procurements undertaken by the Procuring Entity are properly documented;
Manage the sale and distribution of Bidding Documents to interested bidders;
advertise and/or post bidding opportunities, including Bidding Documents, and notices of awards;
Assist in managing the procurement processes;
Monitor procurement activities and milestones for proper reporting to the end-users when required;
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.