2016
Bachelor of Science in Business administration major in Management
University of the East
More Info About Me
Hello. and Thank you for visiting my portfolio!
I'm Gillann, an experienced Virtual Assistant.
I am well-equipped to assist businesses in various industries.
My goal is to to provide efficient and effective support to clients, to streamline tasks and processes, to help clients achieve their goals and contribute to the overall success of my clients.
My Skills and Competencies
Social Media Manager
Amazon Expert
Customer Service
Virtual Assistant
Bookkeeper
Senior Recruiter
Certificates
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My Experience and Education
08/2017
-
02/2019
Alorica Philippines
(CUSTOMER SERVICE REPRESENTATIVE / CHAT AND EMAIL SUPPORT)
Handling enquiries from customers over the phone, chat and email
Searching knowledge bases for information and resolving complaints
Communicating with third-party vendors and stakeholders.
Generating sales, processing returns and issuing receipts
05/2019
-
06/2020
Concentrix Philippines
(CUSTOMER SERVICE ADVOCATE)
Answers telephone and written or Internet-based inquiries of a technical or complex
nature from customers regarding company products.
Analyzes non-routine problems with nonfunctioning electro/mechanical equipment or software applications to identify problem area(s) and recommend corrective action.
Handles problem resolution which may require follow-up and/or escalation to a higher level of expertise. Handles situations which require adaptation of response or extensive research according to customer response.
07/2020
-
10/2021
C3 Everise
(CUSTOMER SERVICE REPRESENTATIVE)
Responsible for booking the reservations Blog Writing for Travelling
Processing on Cancelling and Modifying reservations
Answering customer's concern and queries
02/2022
-
09/2022
Wheelbase Pro
(Blog Writer)
Blog Writing for Famous Tourist Spot
Blog Writing for Travelling
Adding Blog Pictures
Detailing my client's Campervan Offer and Services
10/2022
-
12/2022
PROFLUENCE SPORTS
(BASIC WORDPRESS DEVELOPER)
Adding and Editing Images to WordPress
Searching for Specific Information needed on the website
Ex: On my previous client his website is all about Athlete so I searched for the Athlete's information like their Net Worth, Businesses, Investments etc.
03/2022
-
05/2023
SAFI's DESSERT SHOP
(GENERAL VIRTUAL ASSISTANT)
Managing Email Accounts
Scheduling Business and Client Meetings
Making travel Arrangements
Data Entry and Management
Basic Research Task
Managing Social Media Page(Facebook and Instagram )
Scheduling Staffs Shift
Doing Monthly Sales Report
Managing Client's Website
Answering Google Reviews
Looking for Supplier in different websites
Calendar Management and Scheduling
10/2020
-
01/2024
PSG Global Solutions
(SENIOR RECRUITER / PAYROLL ADMIN)
OCTOBER 2020 - NOVEMBER 2021 ( PAYROLL ADMIN )
Maintaining employee records
Checking timesheets for accuracy
Calculating wages and salaries
Manage timekeeping systems
Managing benefits withholding, payroll deductions, garnishments and leaves,
NOVEMBER 2021 - JANUARY 2024 (SENIOR RECRUITER)
Responsible for vetting and recommending candidates to hiring managers, conducting interviews and ensuring the hiring process runs smoothly.
Review resumes, focusing on skills matching up best to the requirements at hand and interview candidates.
My Services
ADMINISTRATIVE SUPPORT
Managing emails, calendars, and appointments Data entry and organization Travel arrangements and itinerary planning
RESEARCH AND ANALYSIS
Conducting market research and competitor analysis. Gathering data and generating reports.
RECRUITER
Job Requirement Analysis Sourcing Candidates: Candidate Screening and Evaluation Interview Coordination
PERSONAL ASSISTANCE
Managing personal appointments and schedules. Making reservations and bookings. Handling personal correspondence.
CUSTOMER SERVICE
Responding to customer inquiries via email, chat, or phone. Managing customer accounts and providing support. Handling c
CONTENT CREATION AND MANAGEMENT
Writing and editing blog posts, articles, and website content. Creating social media posts and managing social media acc
BOOKKEEPING AND ACCOUNTING
Managing invoices and expenses. Tracking financial transactions. Generating financial reports. Assisting with payroll pr
Testimonials
Keith Safi
Did a good job providing the requested work in a timely manner
Alexius
Thank you for all that you do. I'm so happy with your performance and work. You have been so wonderful to have on our team!!
Chris
You're a great asset to our company
Sam
I have had nothing but an amazing experience with this freelancer. She was very helpful and understanding. will be hiring again very soon,