A dedicated and results-driven professional with a degree in Education and hands-on experience in customer service, sales, social media management, and e-commerce operations. Skilled in delivering excellent client support, driving sales growth, and managing digital platforms to enhance brand visibility and engagement. Known for strong communication skills, adaptability, and a proactive approach to achieving business goals.
Detail-oriented Executive Assistant with strong organizational and communication skills. Experienced in managing executive schedules, coordinating tasks, and ensuring smooth daily operations. Known for professionalism, efficiency, and a proactive approach to supporting business goals.
Central Mindanao Colleges
University Of Cebu
-Contacted prospective and existing customers to explain available veterans’ life-insurance discount programs and determine eligibility.
-Scheduled qualified customers for appointments with licensed insurance agents, ensuring accurate information and smooth handoff.
-Managed high-volume inbound and outbound calls while maintaining professional communication and customer-service standards.
-Verified customer information, documented call details, and updated CRM systems to support follow-up and compliance requirements.
-Achieved daily and weekly appointment-setting targets by effectively engaging customers and overcoming objections.
-Collaborated with licensed agents to coordinate schedules, confirm appointments, and optimize workflow.
-Supported the client in achieving monthly business goals by providing consistent administrative support, task coordination, and proactive follow-through on priorities.
-Assisted in business growth by monitoring progress, organizing workflows, and ensuring all tasks and deadlines were aligned with the client’s objectives.
-Managed the client’s daily and weekly itinerary, including scheduling appointments, confirming meetings, and organizing travel plans for smooth and efficient time management.
-Maintained clear communication with the client to anticipate needs, resolve issues quickly, and ensure seamless operations.
-Handled confidential information with professionalism and accuracy while keeping all schedules and tasks up-to-date.
-Streamlined processes to improve productivity and help the client stay focused on high-level business activities.
-Handled high-volume inbound and outbound customer calls, providing prompt, accurate, and professional assistance.
-Resolved customer concerns, processed requests, and delivered product or service information with a strong focus on customer satisfaction.
-Maintained detailed account notes and updated CRM systems to ensure accurate documentation and smooth case handling.
-Followed company policies, scripts, and quality guidelines to meet performance metrics such as AHT, QA scores, and customer satisfaction ratings.
-Demonstrated strong communication skills and problem-solving abilities in a fast-paced, performance-driven environment.
-Collaborated with team leaders and peers to meet daily targets and improve overall process efficiency.
-Taught English language skills—including speaking, listening, reading, and writing—to Chinese students of varying ages and proficiency levels.
-Developed interactive lesson plans tailored to each student’s learning needs, cultural background, and language goals.
-Provided constructive feedback to improve pronunciation, grammar accuracy, vocabulary usage, and conversational confidence.
-Communicated regularly with parents or guardians to discuss progress, goals, and recommended learning strategies.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Calendar, email, travel, and task coordination for smooth daily operations.
Formats documents and organizes cloud files for easy access.
Manages inbox, drafts replies, and handles follow-ups professionally.