1994
Computer Systems Programming
AMA Computer
My Skills and Competencies
Social Media Management
Bookkeeping Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2025
ANSIC
(Security Monitoring Officer)
✓ Compliance check for onboarding and existing staff
✓ Timesheet check and confirmation
✓ Schedule and rostering
✓ Client invoicing and charge sheets
2018
-
2022
Concentrix Philippines
(Workforce Scheduler)
✓ Prepares staff schedules based on business demand, staff
availability and skills
✓ Plot optimized staff schedule, leaves, and rest days
✓ Monitor agent's adherence to schedule, volume trends and adjust
future schedules when required
✓ Lead weekly Operation’s meeting, presenting previous weeks’
metric results and future scheduling plans
✓ Work closely with the Operations team in analyzing KPI result, client
deliverables and improvement plans
✓ Generate process and service improvement plans
✓ Produce daily, biweekly and monthly internal reports
✓ Assist with project managers, and other duties as requested or
Assigned
2016
-
2018
Telstra powered by Teletech
(Chat Technical Support)
✓ Handles troubleshooting and customer service assistance to Telstra
(Australian) customers
✓ Assign to FOH (front of house) initially, and transferred to Chat after
10 months
✓ Up sell additional premium service/products when necessary
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Bookkeeping Expert
Full responsibility for managing the day-to-day accounts function ensuring Sage and Xero are accurate and up to date.