2013
Bachelor of Science in Accountancy
Technological Institute of the Philippines
More Info About Me
I studied Bachelor of Science in Accountancy at the Technological Institute of the Philippines but did not complete the degree. I’ve worked in various roles, starting in warehouse and retail positions, where I gained skills in inventory management, customer service, and attention to detail. I later transitioned to the BPO industry, where I’ve been a Customer Service Representative since 2018. Currently, I work as a Quality Assurance professional at IntouchCX, focusing on data accuracy and timely reporting. My diverse experience has helped me develop strong analytical, communication, and organizational skills.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2025
Intouchcx
(Customer Service Representative (Non-Voice data entry account), Quality Assurance)
Analyzing and entering data into the database quickly and accurately. And since my current task is QA, I make sure to upload data correctly and send reports in a timely manner for the clients visibility.
2018
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2021
Teleperformance
(Customer Service Representative)
Proving customer support and resolving problems.Providing technical support. Monitored customer surveys and feedback to develop corrective actions for service-related issues. Monitored email to promptly collect and respond to complaints.
2017
-
2018
Otto Shoes General Merchandise
(Stock Clerk)
Helps customers find shoes and provides customer service. They also manage inventory, prepare the store for customers, and process transactions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.