June 2008 – October 2010
Bachelor of Science in Information technology major in Digital Arts
IAcademy
More Info About Me
I have a total of 12 years experience in Customer Service, Technical Support and IT help desk assisting clients in U.S., European, Canadian and Australian users/customers.
I was trained with one of the largest business outsourcing companies in the Philippines. My experience includes:- Customer Care (Voice and Chat - U.S. Telco account, internet and cable providers)- Billing and Sales (Voice and Chat - U.S. Cable and Telco account)- Technical Support (Voice and Chat - U.S. and Canadian Cable and Internet provider-IT Helpdesk (Voice, Chat and Email - Worldwide users)I am also a Social Media Manager, Marketer, Influencer, Marketing Specialist, and Content Creator.
I help businesses grow and establish their businesses on different Social media Platforms through strategic marketing, content planning, and management. If you want to multiply your revenue using social media, you will need my services.
I’m a Property Manager as well with a very strong background exeperience. I make sure to represent the businesses of my clients professionally and creatively. Most of the platforms that I have used in this industry were voice, chat, and email. I believe that all of my experience and skills will make me the best match for this position. I was responsible for users' concerns and addressed each and every issue that I had by providing resolutions.
I'm passionate and professional about helping businesses, small or large, excel in their social media marketing and bring the brand to life. With my years of experience, I can help you connect with your current and future customers, represent your brand professionally and with fun on different Social Media Platforms, generate leads and transform them into sales, and utilize everything you have!
Connect with me now!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Property Management
Certificates
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My Experience and Education
July 2022
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December 2022
GNS Capital
(Property Manager)
Maintenance and Repairs
Guest Relations
Property Maintenance
Strong knowledge of local property laws, regulations, and market trends.
Excellent communication, negotiation, and problem-solving skills.
Proficiency in property management software and tools.
Strong organizational and time management abilities.
Ability to work independently and collaborate within a team.
August 17 2020
-
March 2022
TDCX
(Support Ambassador)
• Responsible for assisting all the inquiries of the users
• Processing refunds and cases
• Ensuring all the cases has been solved in a timely manner
January 2020
-
July 2020
Atos Philippines
(IT Helpdesk)
• Creating task and incident tickets for the users
• Responsible for hand-off tickets to MIM
• Handled Emails for users’ requests
• Handled priority tickets
2016
-
2020
Convergys Philippines/Concentrix
(Customer Associate)
• Handling customer inquiries
• Discussing complex bill issue to customer
• Handling 3 line of business
• Blended agent
My Services
Property Manager
Property Management
My primary goal is to ensure the properties are well-maintained, financially viable, and compliant with relevant regulat
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.