Bachelor of Science in Information technology major in Digital Arts
IAcademy
I have a total of 12 years experience in Customer Service, Technical Support and IT help desk assisting clients in U.S., European, Canadian and Australian users/customers.
I was trained with one of the largest business outsourcing companies in the Philippines. My experience includes:- Customer Care (Voice and Chat - U.S. Telco account, internet and cable providers)- Billing and Sales (Voice and Chat - U.S. Cable and Telco account)- Technical Support (Voice and Chat - U.S. and Canadian Cable and Internet provider-IT Helpdesk (Voice, Chat and Email - Worldwide users)I am also a Social Media Manager, Marketer, Influencer, Marketing Specialist, and Content Creator.
I help businesses grow and establish their businesses on different Social media Platforms through strategic marketing, content planning, and management. If you want to multiply your revenue using social media, you will need my services.
I’m a Property Manager as well with a very strong background exeperience. I make sure to represent the businesses of my clients professionally and creatively. Most of the platforms that I have used in this industry were voice, chat, and email. I believe that all of my experience and skills will make me the best match for this position. I was responsible for users' concerns and addressed each and every issue that I had by providing resolutions.
I'm passionate and professional about helping businesses, small or large, excel in their social media marketing and bring the brand to life. With my years of experience, I can help you connect with your current and future customers, represent your brand professionally and with fun on different Social Media Platforms, generate leads and transform them into sales, and utilize everything you have!
Connect with me now!
IAcademy
Maintenance and Repairs
Guest Relations
Property Maintenance
Strong knowledge of local property laws, regulations, and market trends.
Excellent communication, negotiation, and problem-solving skills.
Proficiency in property management software and tools.
Strong organizational and time management abilities.
Ability to work independently and collaborate within a team.
• Responsible for assisting all the inquiries of the users
• Processing refunds and cases
• Ensuring all the cases has been solved in a timely manner
• Creating task and incident tickets for the users
• Responsible for hand-off tickets to MIM
• Handled Emails for users’ requests
• Handled priority tickets
• Handling customer inquiries
• Discussing complex bill issue to customer
• Handling 3 line of business
• Blended agent
My primary goal is to ensure the properties are well-maintained, financially viable, and compliant with relevant regulat
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.