2022
Bachelor of Science in Hospitality Management
Bulacan State University
More Info About Me
I am a customer service representative with almost two years of experience. I handle retail customer service inquiries primarily for English-speaking markets and encourage customers to buy more expensive goods, upgrades, or other add-ons in order to generate more revenue. I am indeed a tech-savvy person that works under pressure and can quickly grasp instructions. I also have expertise managing business in year 2020 using online platform like Facebook, Instagram, and TikTok to market products and field consumer inquiries.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2023
Motion Global
(Customer Service Representative – Remote)
- Work with customers daily via email.
- Handle retail customer service inquiries. Includes style of glasses, sunglasses, prescription questions, order status, warranty issues, etc. Introduce customers to purchase higher priced items, upgrades, or other add-ons to make more profitable sales.
- Response to minimum 100 e-mails equivalent per day.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.