Bachelor of Science in Hospitality Management
Bulacan State University
I am a customer service representative with almost two years of experience. I handle retail customer service inquiries primarily for English-speaking markets and encourage customers to buy more expensive goods, upgrades, or other add-ons in order to generate more revenue. I am indeed a tech-savvy person that works under pressure and can quickly grasp instructions. I also have expertise managing business in year 2020 using online platform like Facebook, Instagram, and TikTok to market products and field consumer inquiries.
Bulacan State University
- Work with customers daily via email.
- Handle retail customer service inquiries. Includes style of glasses, sunglasses, prescription questions, order status, warranty issues, etc. Introduce customers to purchase higher priced items, upgrades, or other add-ons to make more profitable sales.
- Response to minimum 100 e-mails equivalent per day.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.